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Job summary

Main area
Endocrine
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
419-7370992-PSA-MS
Employer
York and Scarborough Teaching Hospitals NHS Foundation Trust
Employer type
NHS
Site
Scarborough Hospital
Town
Scarborough
Salary
£24,465 per annum
Salary period
Yearly
Closing
23/10/2025 23:59

Employer heading

York and Scarborough Teaching Hospitals NHS Foundation Trust logo

Patient Services Assistant

Band 2

Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).

Our Values

  •  We are KIND
  •  We are OPEN
  •  We pursue EXCELLENCE

We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.

 

People for Patients. Our People, our Patients, our Priority

Job overview

The Patient Services Assistant supports the delivery of high-quality care, by ensuring that all service users receive appropriate nutrition and hydration in line with their individual care plans.

This role involves preparing, serving, and assisting patients with meals and meal choices, this also includes specific dietary requirements while promoting dignity, choice, and independence for patients. The role also involves assisting ward staff with cleaning of bed space areas and making and cleaning beds to assist nursing staff. 

Main duties of the job

  • The post holder will be expected to work as an integrated member of the ward  team, and will be guided by the local and Trust policy and procedures.
  • To demonstrate care and compassion whilst ensuring that patients’ needs are met
  • To carry out non-nursing duties as delegated by the registered nurse; using own initiative within the level of competence expected for the role.

Working for our organisation

For more information about our Trust, please visit:

https://yorkhospitals.pagetiger.com/hdjgxd

Our Benefits

We offer a range of benefits to support our staff including:

  • Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
  • 27 days holiday rising to 33 days (depending on NHS Trust service)
  • A variety of different types of paid and unpaid leave covering emergency and planned leave
  • Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
  • NHS Car Lease scheme and Cycle to Work scheme
  • An extensive range of learning and development opportunities
  • Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Detailed job description and main responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities.  We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.  If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.[email protected].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment.  It may not be suitable for every role, but we will try and be supportive where we can.  We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers.  This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person specification

education, training

Essential criteria
  • Good basic education – reading and writing plus basic numeric skills
  • Willingness to complete appropriate qualifications for work related training
Desirable criteria
  • Basic understanding of infection control
  • Knowledge of NHS & Local Trust

Aptitude & Personal Qualities

Essential criteria
  • Good customer service skills
  • Caring disposition
  • Possess excellent personal hygiene standards
  • Flexible attitude to work, hours and duties
  • Commitment to learning new skills

Experience & Knowledge Required

Essential criteria
  • Able to understand and follow written and verbal instructions
  • Effective oral and written communication skills
  • Basic IT skills
  • Flexible approach to work
  • Able to work alone and with others as part of a team using initiative
  • Previous experience of working with people
Desirable criteria
  • Ability to prioritise work of self and others
  • Previous NHS experience

Physical Requirements

Essential criteria
  • Ability to work without immediate supervision being able to prioritise, and use own initiative
  • Ability to work in pressure situations and still maintain standards

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyMenopause Friendly EmployerArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerNational Preceptorship for Nursing Quality Mark

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Karen Brown
Job title
Ward Manager
Email address
[email protected]
Telephone number
07531166956
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