Job summary
- Main area
- Learning and Development
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Compressed hours
- Job ref
- 421-CORP-1286A
- Employer
- Harrogate and District NHS Foundation Trust
- Employer type
- NHS
- Site
- Harrogate District Hospital
- Town
- Harrogate
- Salary
- £22,816 - £24,336 per annum pro rata
- Salary period
- Yearly
- Closing
- 08/07/2024 23:59
Employer heading
![Harrogate and District NHS Foundation Trust logo](https://static.trac.jobs/employer-logos/161.png)
Mandatory Training Assistant
NHS AfC: Band 3
Job overview
Our department serves as the catalyst for unlocking the potential of our staff, focusing on the cultivation of leadership capabilities within our organisation. Central to our mission is the commitment to continuous improvement, kindness, integrity, teamwork, and equality. In the role of the department, we take charge of developing, facilitating, and implementing comprehensive education, training, and organisational development initiatives for the Trust. Our purpose is to ensure the fulfilment of national and local initiatives, spanning employee development, mandatory training, and apprenticeships.
As the guiding force behind activities related to the Trust's position as an educator and clinical placement provider, we champion the integration of pre-registration and post-registration programs. Embracing an ethos of inclusivity and support, our department fosters an environment where continuous learning thrives. Through these efforts, we not only enhance the capabilities of our staff but also contribute to the overarching success of the organisation. Grounded in values like kindness, integrity, teamwork, and equality, our role is not just about education; it's about creating a culture where every individual flourishes, collaborates, and collectively propels the team toward a brighter future.
Main duties of the job
1. Book facilitators, rooms, equipment and refreshments for training courses as required.
2. Maintain working knowledge, understanding and documentation of the content and details of all mandatory course programmes in order to be the first point of contact for facilitators and participants.
3. Provide regular information to managers, staff and external organisations about the Trust’s mandatory training courses by actively promoting full course details and responding to queries.
4. Work with managers and potential course facilitators to ensure that new or amended mandatory courses are supported and promoted appropriately.
5. Provide a range of mandatory training reports for colleagues across the organisation.
6. Maintain good working relationships with external service providers and all customers.
7. Coordinate and organise meetings and events in support of the Head of Education Learning & Development in relation to the development and delivery of the Workforce Development Service.
8. Deal with enquiries including, but not limited to, courses booking, support accessing our eLearning system, support using our eLearning system via phone, face-face-face, video call and email
9. Carrying out monthly processes for audit of training data, running reports of training data using ESR (Electronic Staff Record) and Microsoft Excel and disseminating this data.
Working for our organisation
Our department serves as the catalyst for unlocking the potential of our staff, focusing on the cultivation of leadership capabilities within our organisation. Central to our mission is the commitment to continuous improvement, kindness, integrity, teamwork, and equality. In the role of the department, we take charge of developing, facilitating, and implementing comprehensive education, training, and organisational development initiatives for the Trust. Our purpose is to ensure the fulfilment of national and local initiatives, spanning employee development, mandatory training, and apprenticeships.
As the guiding force behind activities related to the Trust's position as an educator and clinical placement provider, we champion the integration of pre-registration and post-registration programs. Embracing an ethos of inclusivity and support, our department fosters an environment where continuous learning thrives. Through these efforts, we not only enhance the capabilities of our staff but also contribute to the overarching success of the organisation. Grounded in values like kindness, integrity, teamwork, and equality, our role is not just about education; it's about creating a culture where every individual flourishes, collaborates, and collectively propels the team toward a brighter future.
Detailed job description and main responsibilities
For further information, please see attached Job Description and Person Specification or contact Hannah Richardson via email on [email protected].
Person specification
Education/ Qualifications
Essential criteria
- GSCE ‘C’ grade or equivalent in English and Maths
Desirable criteria
- GSCE ‘C’ grade or equivalent in English and Maths
- IT qualification equivalent to GCSE grade ‘C’
Experience
Essential criteria
- Experience of working in a customer service or office environment
- Experience of inputting data accurately and quickly
Desirable criteria
- Experience of working in a Learning & Development or Training setting
- Previous experience of working in the NHS
- Experience of organising Training courses/events
- Experience of using ESR or a learning management system
- Helpdesk experience
Abilities/ Knowledge
Essential criteria
- An excellent knowledge of Microsoft Office, particularly Word, Outlook and Excel
- Ability to organise time efficiently and work to a structured weekly plan
- Ability to multi-task
- Confident and self-motivated
- Reliable and adaptable
- Respect for confidentiality
- Ability to work under pressure
- Ability to work under pressure
- Displays enthusiasm for self-development
- A passion for learning and education
- A willingness to learn
- Excellent telephone manner
- Punctual
- A team player
Desirable criteria
- Knowledge of Microsoft Publisher
- Ability to take minutes at meetings
Documents to download
Further details / informal visits contact
- Name
- Hannah Richardson
- Job title
- Mandatory Training Lead
- Email address
- [email protected]
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