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Job summary

Main area
Learning and Development
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
  • Full time
  • Part time
  • Flexible working
  • Compressed hours
37.5 hours per week
Job ref
421-CORP-1286A
Employer
Harrogate and District NHS Foundation Trust
Employer type
NHS
Site
Harrogate District Hospital
Town
Harrogate
Salary
£22,816 - £24,336 per annum pro rata
Salary period
Yearly
Closing
08/07/2024 23:59

Employer heading

Harrogate and District NHS Foundation Trust logo

Mandatory Training Assistant

NHS AfC: Band 3

Job overview

Our department serves as the catalyst for unlocking the potential of our staff, focusing on the cultivation of leadership capabilities within our organisation. Central to our mission is the commitment to continuous improvement, kindness, integrity, teamwork, and equality. In the role of the department, we take charge of developing, facilitating, and implementing comprehensive education, training, and organisational development initiatives for the Trust. Our purpose is to ensure the fulfilment of national and local initiatives, spanning employee development, mandatory training, and apprenticeships.

As the guiding force behind activities related to the Trust's position as an educator and clinical placement provider, we champion the integration of pre-registration and post-registration programs. Embracing an ethos of inclusivity and support, our department fosters an environment where continuous learning thrives. Through these efforts, we not only enhance the capabilities of our staff but also contribute to the overarching success of the organisation. Grounded in values like kindness, integrity, teamwork, and equality, our role is not just about education; it's about creating a culture where every individual flourishes, collaborates, and collectively propels the team toward a brighter future.

Main duties of the job

1.     Book facilitators, rooms, equipment and refreshments for training courses as required.

 2.     Maintain working knowledge, understanding and documentation of the content and details of all mandatory course programmes in order to be the first point of contact for facilitators and participants.

 3.     Provide regular information to managers, staff and external organisations about the Trust’s mandatory training courses by actively promoting full course details and responding to queries.

 4.     Work with managers and potential course facilitators to ensure that new or amended mandatory courses are supported and promoted appropriately.

 5.     Provide a range of mandatory training reports for colleagues across the organisation.

 6.     Maintain good working relationships with external service providers and all customers.

 7.     Coordinate and organise meetings and events in support of the Head of Education Learning & Development in relation to the development and delivery of the Workforce Development Service.

 8.     Deal with enquiries including, but not limited to, courses booking, support accessing our eLearning system, support using our eLearning system via phone, face-face-face, video call and email

 9.  Carrying out monthly processes for audit of training data, running reports of training data using ESR (Electronic Staff Record) and Microsoft Excel and disseminating this data.

Working for our organisation

Our department serves as the catalyst for unlocking the potential of our staff, focusing on the cultivation of leadership capabilities within our organisation. Central to our mission is the commitment to continuous improvement, kindness, integrity, teamwork, and equality. In the role of the department, we take charge of developing, facilitating, and implementing comprehensive education, training, and organisational development initiatives for the Trust. Our purpose is to ensure the fulfilment of national and local initiatives, spanning employee development, mandatory training, and apprenticeships.

As the guiding force behind activities related to the Trust's position as an educator and clinical placement provider, we champion the integration of pre-registration and post-registration programs. Embracing an ethos of inclusivity and support, our department fosters an environment where continuous learning thrives. Through these efforts, we not only enhance the capabilities of our staff but also contribute to the overarching success of the organisation. Grounded in values like kindness, integrity, teamwork, and equality, our role is not just about education; it's about creating a culture where every individual flourishes, collaborates, and collectively propels the team toward a brighter future.

Detailed job description and main responsibilities

For further information, please see attached Job Description and Person Specification or contact Hannah Richardson via email on [email protected].

Person specification

Education/ Qualifications

Essential criteria
  • GSCE ‘C’ grade or equivalent in English and Maths
Desirable criteria
  • GSCE ‘C’ grade or equivalent in English and Maths
  • IT qualification equivalent to GCSE grade ‘C’

Experience

Essential criteria
  • Experience of working in a customer service or office environment
  • Experience of inputting data accurately and quickly
Desirable criteria
  • Experience of working in a Learning & Development or Training setting
  • Previous experience of working in the NHS
  • Experience of organising Training courses/events
  • Experience of using ESR or a learning management system
  • Helpdesk experience

Abilities/ Knowledge

Essential criteria
  • An excellent knowledge of Microsoft Office, particularly Word, Outlook and Excel
  • Ability to organise time efficiently and work to a structured weekly plan
  • Ability to multi-task
  • Confident and self-motivated
  • Reliable and adaptable
  • Respect for confidentiality
  • Ability to work under pressure
  • Ability to work under pressure
  • Displays enthusiasm for self-development
  • A passion for learning and education
  • A willingness to learn
  • Excellent telephone manner
  • Punctual
  • A team player
Desirable criteria
  • Knowledge of Microsoft Publisher
  • Ability to take minutes at meetings

Employer certification / accreditation badges

We are a Living Wage EmployerApprenticeships logoMenopause Friendly EmployerAge positiveHSJ Best places to workMindful employer.  Being positive about mental health.Disability confident employerNational Preceptorship for Nursing Quality MarkArmed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Hannah Richardson
Job title
Mandatory Training Lead
Email address
[email protected]
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