Job summary
- Main area
- Cancer Services
- Grade
- 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 421-CORP-1319R
- Employer
- Harrogate and District NHS Foundation Trust
- Employer type
- NHS
- Site
- Harrogate District Hospital
- Town
- Harrogate
- Salary
- £22,816 - £24,336 per annum pro rata
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Two Week Wait Appointment Co-ordinator (Cancer)
3
Job overview
*** Must be able to work a Monday ***
A new and exciting opportunity has arisen within our Cancer Services team for a 2ww Appointment Coordinator (Cancer) to manage suspected cancer referrals received by the Trust. The referrals need to be coordinated within appropriate timeframes and the role is key to helping us achieve our cancer targets.
The successful candidate must be efficient, caring, proactive and patient-focused with an appreciation and understanding of the confidential nature of the work. Applicants should be able to demonstrate accuracy and attention to detail, be excellent communicators with good telephone skills and have the ability to meet deadlines on a daily basis, whilst maintaining a positive approach and providing a quality service that supports patient care.
Main duties of the job
Key responsibilities include:
- contacting patients by telephone to arrange appointments
- speaking with patients regarding their cancer referral, encouraging early attendance where necessary
- highlighting capacity issues and chasing for resolution
- liaising with GP surgeries regarding any issues, errors or anomalies
- Using NHS systems to book patient appointments and deal with referrals.
Working for our organisation
At Harrogate and District NHS Foundation Trust we provide ‘outstanding’ care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.
- An inclusive and supportive culture – our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
- Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
- Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
- Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.
Detailed job description and main responsibilities
For further details please see the attached job description and person specification, or reach out to Lydia Chapman - [email protected]
Person specification
Qualifications
Essential criteria
- 4 GCSEs grade level C or above including Maths and English
- Recent relevant experience working in a healthcare setting
- Experience of working in a telephone environment and booking appointments
- Knowledge of a Patient Administration System and booking process
- Attention to detail
Desirable criteria
- Previous experience working in Medical Records
- Knowledge of Somerset Cancer Registry
- Knowledge of PCS
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lydia Chapman
- Job title
- Cancer Pathway Lead
- Email address
- [email protected]
- Telephone number
- 01423554623
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