Job summary
Employer heading
Private Patient Administrator
NHS AfC: Band 3
Job overview
To work as part of the Harrogate Harlow administrative team providing administrative support of a high standard. Demonstrates due diligence whilst maintaining and promoting effective working practices commensurate with the post. Maintains confidentiality relating to the welfare and treatment of patients and staff at all times
Main duties of the job
- Is responsible for dedicated outpatient clinics ensuring that at all times a high quality service is provided to patients, consultants and their staff.
- Ensures that all clinic slots are filled appropriately maximising clinic usage.
- Monitors effectiveness of clinic lists, following consultation re-profiles clinics, where necessary, ensuring on a daily basis the smooth running of all outpatient clinics.
For a full list please see attached the job description
Working for our organisation
At Harrogate and District NHS Foundation Trust we provide ‘outstanding’ care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.
- An inclusive and supportive culture – our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
- Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
- Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
- Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.
Detailed job description and main responsibilities
For more information please see the job description attached and for any questions please contact Linda Cole on [email protected] or 01423 555725
Person specification
Experience
Essential criteria
- Previous recent experience of working in a clerical / administrative role within Private Healthcare
- Experienced in offering excellent customer service within a patient facing role
- Ability to work under pressure to meet tight deadlines in a busy environment
Desirable criteria
- Working knowledge of Microsoft Office, Word for Windows and internet/web skills or equivalent.
- 3 GCSEs or equivalent including English at Grade C or above
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Linda Cole
- Email address
- [email protected]
- Telephone number
- 01423 555725
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