Job summary
- Main area
- Community Mental Health Team Administrator
- Grade
- Band 4
- Contract
- Permanent: Full time 37.5 hours per week between the core hours of 8am - 5pm Monday - Friday
- Hours
- Full time
- Flexible working
- Job ref
- 246-ESU6465474
- Employer
- Norfolk and Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- Coastal CMHT
- Town
- Suffolk
- Salary
- £25,147 - £27,596 gross per annum
- Salary period
- Yearly
- Closing
- 25/07/2024 23:59
- Interview date
- 30/07/2024
Employer heading
Senior Clinical Team Administrator - Dementia Intensive Support Team
Band 4
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require
JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.
YOUR APPLICATION
It is important that you complete a formal application form as CV’s alone will not be accepted.
We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].
PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.
Job overview
We have an exciting opportunity in our Dementia Intensive Support Team for a full time Senior Clinical Team Administrator.
The successful applicant would work closely with the clinical and management, medical team for DISTE, but would also be part of our wider admin team at Walker Close, potentially covering other areas when needed.
This role would suit somebody that is interested in developing their leadership skills whilst working in a challenging, fast paced environment where every day is different and offers new opportunities for learning.
The successful applicant must reflect our Trust values and have a positive can do attitude. To work well as part of a team but also to be able to make decisions working on your own initiative. To demonstrate good leadership qualities, to support and supervise admin, to prioritise and delegate workload in order to achieve goals and to meet deadlines is essential.
Efficient time management and good planning is crucial to this role to allow the best quality of service for our patients and clinicians.
Main duties of the job
As part of this role you will provide support for the Clinical Team Leader, nursing staff and Medics whilst overseeing that the daily administrative procedures run smoothly, and data is kept up to date in an accurate and timely manner.
You will need to have an understanding of the importance of HR procedures and will have supervisory responsibility for a small number of the admin in the team.
Preferably, you should have experience of patient software systems although training on Lorenzo (patient administration system) will be given. It is essential to have good typing skills and a good knowledge of Microsoft Word, Excel and Outlook.
Knowledge or experience of NHS working would be desirable. Applicants must have the ability to work to tight deadlines, to demonstrate clear and effective communication skills, and apply attention to detail whilst maintaining confidentiality and professionalism at all times.
Working for our organisation
Benefits:
Benefits included with this role are:-
- NHS pension
- A comprehensive in house & external training programmes
- Career progression
- Starting annual leave of 27 days per annum increasing to 33 days per annum, based on length of service (plus paid bank holidays)
- Staff physio service
- NHS discounts and many more.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Please visit our Facebook and Twitter page @NSFTjobs
Detailed job description and main responsibilities
- Provide secretarial / administrative support to the clinical team, ensure the workload is prioritised to ensure patient safety and meet quality standards.
- Tasks from the CTL – this includes, HR form changes, updating the electronic system ESR, room bookings and cancellations, any adhoc tasks, away day attendance/preparation, note taking.
- Taking minutes for meetings and attending meetings as required
- Note taking for investigations, organising and sending letters and reports
- Typing up letters and reports for Medics, including audio typing
- Supporting and engaging with HR procedures,
- Keeping personnel files up to date
- Live typing in patient reviews
- Provide supervision, support appraisals and training to a number of identified (lower banded) admin staff.
- Deal effectively with all types of patient referrals liaising directly with General Practitioners, clinical and medical staff from other areas, service users and their relatives.
- Manage and re-arrange team appointment systems and diaries.
- Complete audits as required
- Logging IT /Maintenance jobs
- New starters - provide support and access to IT systems
- Salto access and unlocking/re-setting smart cards
- Providing cover to other areas as needed.
- Archiving
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Person specification
Experience
Essential criteria
- Ability to work with senior members of staff across a large organisation
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
Desirable criteria
- Staff supervision / appraisal process (2)
- Knowledge of electronic trust system
Skills
Essential criteria
- ICT skills including Microsoft (especially word processing, spreadsheets and presentations, e.g. Word, Excel, PowerPoint) or equivalent.
Qualifications
Essential criteria
- NVQ 2 Customer Services or working towards
- NVQ 3 Business Administration or equivalent or willing to work towards.
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at advanced level.
Desirable criteria
- Knowledge of Trust electronic system
- ECDL
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Simone Youell
- Job title
- Clinical Team Leader
- Email address
- [email protected]
- Telephone number
- 01473 279200
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