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Job summary

Main area
Senior Patient Liaison Assistant - Patient Transport Services Hertfordshire
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
  • Full time
  • Part time
37.5 hours per week (Various shifts between the hours of 06:00 - 22:00 Monday to Sunday)
Job ref
247-PTS-DCPlnS-0624
Employer
East of England Ambulance Service Trust
Employer type
NHS
Site
Stevenage Ambulance Station
Town
Stevenage
Salary
£22,816 - £24,336 per annum pro rata + Unsocial hours payments
Salary period
Yearly
Closing
08/07/2024 23:59

Employer heading

East of England Ambulance Service Trust logo

Day Controller Planner/SPLA Stevenage Control Room

NHS AfC: Band 3

Great healthcare requires great people. That’s why we are doing everything we can to recruit committed, skilled people – and to make sure we support our new and existing employees, so they choose to stay with us.

#WeAreEEAST

We encourage you to ensure that your application relates to the Person Specification (provided as part of the Job Description or as a separate attachment).
Please visit our recruitment support page  for advice on completing your application.

Job overview

We are looking for a dynamic thinker to support our local planning of patient journeys.  The role involves effectively planning patient journeys to and from home  / health care setting using our cleric system and against set key performance indicators.

Our patients have varying clinical and mobility needs, some of our patients travel regularly with us into renal and oncology units. Our patients and staff are our priority, ensuring we show care, compassion and empathy. 

You will need a calm approach under pressure, have geographical knowledge of  West Essex and outlying areas.  Customer service skills are also key as you will be liaising with patients, clinics and our staff, keeping calm under pressure and following the Trust's vision and values.

 

Main duties of the job

Responsible for the planning of transport for future dates. Responsible for the control of ambulance service resources for the current day. To ensure all patients on our transport get home as quickly as possible.

Full training is provided, the role will work on a shift basis covering a range of shifts between 0600 - 2200hrs 7 days a week.  You will be required to have some flexibility and be reliable.

 

Working for our organisation

 We deliver the patient transport services in Cambridgeshire, Bedfordshire, Hertfordshire, north and west Essex.

Our vision is underpinned by four goals:

  • Be an exceptional place to work, volunteer and learn
  • Provide outstanding quality of care and performance
  • Be excellent collaborators and innovators as system partners
  • Be an environmentally and financially sustainable organisation

We will aim to make the Trust a place where all who work and access our services are free from all forms of discrimination and where the diversity of our staff patients, visitors and service-users is recognised as a key driver of our success and is openly valued and celebrated.

 

 

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification for further details of the role of SPLA 

Person specification

Qualification

Essential criteria
  • English and Math Grade C or equivalent/experience
Desirable criteria
  • Experience in the role as SPLA

Skills

Essential criteria
  • Excellent Organisation and Communication Skills
  • Experience of organising and prioritising workload
Desirable criteria
  • Experience in resource management

Knowledge

Essential criteria
  • Knowledge of Geographic areas
Desirable criteria
  • Knowledge of PTS
  • Knowledge of GRS and Cleric System

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyMenopause Friendly EmployerPositive about disabled peopleAge positiveInvestors in People: GoldImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident committedHappy to Talk Flexible WorkingDyslexia Award LogoArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Max Page
Job title
Service Delivery Manager
Email address
[email protected]
Telephone number
07720592428
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