Job summary
- Main area
- Senior Patient Liaison Assistant - Patient Transport Services Hertfordshire
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 247-PTS-DCPlnS-0624
- Employer
- East of England Ambulance Service Trust
- Employer type
- NHS
- Site
- Stevenage Ambulance Station
- Town
- Stevenage
- Salary
- £22,816 - £24,336 per annum pro rata + Unsocial hours payments
- Salary period
- Yearly
- Closing
- 08/07/2024 23:59
Employer heading
![East of England Ambulance Service Trust logo](https://static.trac.jobs/employer-logos/523.png)
Day Controller Planner/SPLA Stevenage Control Room
NHS AfC: Band 3
Great healthcare requires great people. That’s why we are doing everything we can to recruit committed, skilled people – and to make sure we support our new and existing employees, so they choose to stay with us.
#WeAreEEAST
We encourage you to ensure that your application relates to the Person Specification (provided as part of the Job Description or as a separate attachment).
Please visit our recruitment support page for advice on completing your application.
Job overview
We are looking for a dynamic thinker to support our local planning of patient journeys. The role involves effectively planning patient journeys to and from home / health care setting using our cleric system and against set key performance indicators.
Our patients have varying clinical and mobility needs, some of our patients travel regularly with us into renal and oncology units. Our patients and staff are our priority, ensuring we show care, compassion and empathy.
You will need a calm approach under pressure, have geographical knowledge of West Essex and outlying areas. Customer service skills are also key as you will be liaising with patients, clinics and our staff, keeping calm under pressure and following the Trust's vision and values.
Main duties of the job
Responsible for the planning of transport for future dates. Responsible for the control of ambulance service resources for the current day. To ensure all patients on our transport get home as quickly as possible.
Full training is provided, the role will work on a shift basis covering a range of shifts between 0600 - 2200hrs 7 days a week. You will be required to have some flexibility and be reliable.
Working for our organisation
We deliver the patient transport services in Cambridgeshire, Bedfordshire, Hertfordshire, north and west Essex.
Our vision is underpinned by four goals:
- Be an exceptional place to work, volunteer and learn
- Provide outstanding quality of care and performance
- Be excellent collaborators and innovators as system partners
- Be an environmentally and financially sustainable organisation
We will aim to make the Trust a place where all who work and access our services are free from all forms of discrimination and where the diversity of our staff patients, visitors and service-users is recognised as a key driver of our success and is openly valued and celebrated.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification for further details of the role of SPLA
Person specification
Qualification
Essential criteria
- English and Math Grade C or equivalent/experience
Desirable criteria
- Experience in the role as SPLA
Skills
Essential criteria
- Excellent Organisation and Communication Skills
- Experience of organising and prioritising workload
Desirable criteria
- Experience in resource management
Knowledge
Essential criteria
- Knowledge of Geographic areas
Desirable criteria
- Knowledge of PTS
- Knowledge of GRS and Cleric System
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Max Page
- Job title
- Service Delivery Manager
- Email address
- [email protected]
- Telephone number
- 07720592428
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