Crynodeb o'r swydd
Teitl cyflogwr
Scheduling Resource Coordinator
NHS AfC: Band 4
Great healthcare requires great people. That’s why we are doing everything we can to recruit committed, skilled people – and to make sure we support our new and existing employees, so they choose to stay with us.
#WeAreEEAST
We encourage you to ensure that your application relates to the Person Specification (provided as part of the Job Description or as a separate attachment).
Please visit our recruitment support page for advice on completing your application.
Trosolwg o'r swydd
Looking for your next role? Why not take a look at our exciting Scheduling Coordinator role?
Come join our fantastic and dynamic new centralised scheduling team within the Planning and Resourcing Department, where your skills and contributions will be valued and make a meaningful impact!
The post holder will be responsible for the daily running of the scheduling function and supporting staff with resource planning as well as supporting with the workforce planning process.
Please note that the Scheduling department’s hours of operation is between 0600 and 2200, and successful post holders appointed will be required to work REMOTELY and undertake evening and WEEKEND working on a shift rota or set days basis between 0800 and 1800. Unsocial hours payment, where applicable, will be made in line with Agenda for Change, section 2 – use this link for more information on unsocial hours payments: Unsocial hours payments | NHS Employers
Prif ddyletswyddau'r swydd
The post holder will be responsible for the smooth day to day running of the Scheduling function, ensuring the most cost effective and efficient use of resource supply to meet demand. Use and maintain the workforce management system to enable the department to meet its goals and objectives. Provide data entry, telephone and email support, guidance, assistance and support to managers and staff in matters relating to resource planning.The post holder will ensure the service has the right staff, both internal and external, with the right skills in the right place to meet patient demand and deliver Key Performance Indicators (KPIs) at all times. They will need to support the workforce planning process effectively.
Deal promptly, efficiently,and professionally with calls and emails from staff dealing with queries, absence, annual leave, relief shifts etc and deal with these proactively to meet KPIs and provide a good service. Respond to ad hoc enquiries from all levels of staff.
Gweithio i'n sefydliad
The Trust delivers services across Cambridgeshire, Bedfordshire, Hertfordshire, Essex, Norfolk and Suffolk. It is developing a new centralised approach to Planning and Resourcing based on industry best practice.
Our vision is underpinned by four goals:
- Be an exceptional place to work, volunteer and learn
- Provide outstanding quality of care and performance
- Be excellent collaborators and innovators as system partners
- Be an environmentally and financially sustainable organisation
We will aim to make the Trust a place where all who work and access our services are free from all forms of discrimination and where the diversity of our staff patients, visitors and service-users is recognised as a key driver of our success and is openly valued and celebrated.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Support the delivery of high-quality patient care according to Trust standards, policies,and procedures through being responsible for matching resource capacity to forecasted demand to improve clinical care and patient outcomes.
Manyleb y person
Qualifications
Meini prawf hanfodol
- NVQ level 3 or equivalent experience
- European Computer Driving Licence or demonstrable working knowledge of using the full range of Microsoft Office applications
Knowledge & Experience
Meini prawf hanfodol
- Experience using workforce management software or similar
- Experience in using Microsoft Office applications including Excel, Word, Powerpoint and Outlook
- Knowledge of GDPR, Data Protection Acts and Working Time Directive
- Previous experience of applying and adhering to workplace policies, procedures and protocols
- Experience of working in a responsive customer focused, front line service environment
- Good awareness of Equality and Diversity and ability to demonstrate a fair and consistent approach
- Able to produce accurate reports from the rostering software to meet deadlines
Meini prawf dymunol
- GRS experience
- Previous experience of managing rotas and service delivery staff
- Previous NHS experience
Practical and Intellectual Skills, Personal Qualities, Abilities and Attributes
Meini prawf hanfodol
- Ability to prioritise and manage workload and work to tight deadlines
- Attention to detail and accurate data inputting skills
- Ability to work without supervision within set procedures and protocols
- Ability to effectively communicate complex information to staff at all levels via telephone/e-mail and in person
Meini prawf dymunol
- Work in partnership with internal and external stakeholders
- Ability to analyse and understand information
- Ability to take responsibility/ownership for own work and that of others
- Ability to work in and motivate others in a pressurised environment
- Ability to interpret basic data, highlighting issues and risks
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Mahjabeen Mahmood
- Teitl y swydd
- Deputy Head of Resource Planning
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07702 681 313
Rhestr swyddi gyda East of England Ambulance Service Trust yn Gwasanaethau gweinyddol neu bob sector