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Job summary

Main area
111 mental health option
Grade
Band 5
Contract
Permanent
Hours
  • Full time
  • Part time
  • Flexible working
37.5 hours per week
Job ref
246-WSU6424146
Employer
Norfolk and Suffolk NHS Foundation Trust
Employer type
NHS
Site
Hellesdon Hospital
Town
Norwich
Salary
£28,407 - £34,581 gross per annum (pro rata)
Salary period
Yearly
Closing
16/07/2024 23:59
Interview date
29/07/2024

Employer heading

Norfolk and Suffolk NHS Foundation Trust logo

Crisis Care Practitioner

Band 5

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams.  We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!

We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require

JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

YOUR APPLICATION
It is important that you complete a formal application form as CV’s alone will not be accepted.

We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

Job overview

Is a role where you can provide a safe and calm space for people suffering from mental health crisis appealing to you?

This could be the job for you. We’re looking for talented mental health nurses, social workers and occupational therapists to work in our Crisis
Service in Norfolk.

Our vision is to ensure that all service users, carers and professionals have access to a crisis service 24/7 that can provide support, advice and
assessment in a compassionate, patient and recovery focused way. We believe that crisis is self-determined by the person or people experiencing
the situation and that this requires an empathetic and non-judgmental approach, which holds those experiencing the crisis at the very centre.
Working via telephone conducting assessments across the crisis pathway, our Crisis Care Practitioners are experts in validating, de-escalating
crisis and coaching people in distress tolerance and emotional regulation strategies.

Using a range of brief psychological interventions, our Crisis Care Practitioners work within the recovery model of care by empowering patients, carers and families to manage distress and crisis effectively.

You’ll be undertaking clinical risk assessments, based on latest empirical evidence and compliance with local policies and procedures with
awareness and knowledge of safeguarding of adults and children and positive risk management. 

Main duties of the job

The post involves working with clients of the Mental Health Crisis Service over the phone.

The working environment includes exposure to high levels of distress in others. There is a requirement for substantial periods of concentration and sitting as well as being able to move flexibly within the crisis pathway.

This might mean supporting with crisis calls, assisting with an assessment within psychiatric liaison or supporting the home treatment team with a visit to a patient in crisis.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.


Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.


Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too. 

Detailed job description and main responsibilities

Answering calls from Service Users and on occasion professionals
• Triaging and assessing over the phone
• Safety Planning
• Documentation of above including referrals, Notes, referrals to other teams
• Liaison with other professionals and teams
• On occasion, creating formulations and plans for our regular callers
• Taking lead/champion subjects such as: Learning Disability,
• Youth, Drug & Alcohol, perinatal, etc. Within that is opportunity for training, sharing knowledge with the team, attending conferences or
meetings
• Face to face assessments where appropriate
• Shadowing other teams where appropriate/possible
• Brief intervention over the phone where appropriate
• Quality Improvement

Person specification

Qualifications

Essential criteria
  • Registered Mental Nursing Certificate (RMN) Current Registration on part 3 or part 13 of NMC register. Or Occupational Therapist registration HPC Or Psychological Therapy qualification Or Psychologist with BPS approved post graduate certificate Or Social Workers registered GSCG Or Graduate in relevant mental health degree
Desirable criteria
  • Qualified psychological therapist

Skills

Essential criteria
  • Able to demonstrate commitment to high quality care and service provision

Experience

Essential criteria
  • Application of evidenced based psychological therapies relevant to the clinical service.

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthWomens Staff Network

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Geraldine Deasley
Job title
Norfolk Hub Manager
Email address
[email protected]
Telephone number
01603 421421
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