Neidio i'r prif gynnwys
Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Administrative and Clerical
Gradd
Band 3
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos (Monday to Friday - core office hours 8-4 / 9-5 with one late shift every other week 12-8pm)
Cyfeirnod y swydd
246-WBN6389611
Cyflogwr
Norfolk and Suffolk NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Brooke House
Tref
Norwich
Cyflog
£22,816 - £24,336 gross per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
08/07/2024 23:59
Dyddiad y cyfweliad
22/07/2024

Teitl cyflogwr

Norfolk and Suffolk NHS Foundation Trust logo

Clinical Support Team Administrator - Wellbeing Service Step 2

Band 3

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams.  We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!

We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require

JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

YOUR APPLICATION
It is important that you complete a formal application form as CV’s alone will not be accepted.

We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

Trosolwg o'r swydd

Clinical  Team Administrator - Wellbeing Service

Do you have excellent communications skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities whilst maintaining a strong degree of confidentiality? Wellbeing Norfolk are looking for an extremely professional, conscientious, calm and confident individual to be a Clinical Team Administrator. 

This role will be supporting the Clinical Team.  This will involve working closely with professionals and the general public.  Working with different electronic patient systems to maintain patient information.  This role will offer a variety from referrals into Norfolk Wellbeing, making phone calls, updating patient records and general admin support to the clinical teams. 

Prif ddyletswyddau'r swydd

  • Previous administration experience is essential.
  • Full training will be given for this role.
  • You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems.
  • You will be able to evidence a flexible response to service needs and the ability to think creatively.
  • Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential. 

Essential criteria:

  • Use of ICT applications/packages.
  • Experience of working in a busy office.
  • Taking and processing referrals via phone and online and extensive knowledge of all Microsoft packages.
  • Dealing efficiently and politely with both internal and external customers in a confidential and confident manner.
  • Professional exceptional interpersonal and customer service skills with a dedication to confidentiality are essential.

Gweithio i'n sefydliad

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Benefits included with this role are:

  • NHS pension
  • a comprehensive in house & external training programmes
  • career progression
  • starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
  • staff physio service
  • NHS discounts and many more.

Please visit our Facebook and Twitter page @NSFTjobs

Manyleb y person

Qualifications

Meini prawf hanfodol
  • NVQ 3 Business Administration or equivalent
  • NVQ 2 Customer Services or equivalent
Meini prawf dymunol
  • Knowledge of Trust electronic records system

Experience

Meini prawf hanfodol
  • Understanding and experience of working with a full range of administration proceedures and systems gained through practice at intermediate level
  • Working on own initiative with minimal supervision

Knowledge

Meini prawf hanfodol
  • Working knowledge of Microsoft packages or equivalent
Meini prawf dymunol
  • Knowledge of NHS policy / procedures.

Bathodynnau ardystio / achredu cyflogwyr

Veteran AwareApprenticeships logoNo smoking policyAge positiveInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthWomens Staff Network

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Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Liz Rushton
Teitl y swydd
Deputy Business Support Manager
Cyfeiriad ebost
[email protected]
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg