Job summary
Employer heading
Management Support Team Administrator
Band 3
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require
JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.
YOUR APPLICATION
It is important that you complete a formal application form as CV’s alone will not be accepted.
We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].
PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.
Job overview
IOPS (Intensive Older People’s Service) provide additional, intensive support for a short period of time, to help service users in mental health crisis remain in their own home with as much autonomy and independence as possible. IOPS offer intensive support to service users with dementia of any age and service users over 75 years with functional mental health and physical health complexities.
Are you an administrator looking for a new and exciting opportunity?
Do you have excellent communications skills and a keen eye for detail?
Can you effectively manage multiple tasks and priorities?
IOPS are looking to recruit a conscientious, calm and confident individual to join our current Administration Team. This role will be supporting the Clinical Team Manager with management support as well as covering clinical admin when needed.
This role is offered on a permanent contract. The hours of work are 22.5 hours per week. Days to be agreed with successful candidate but must include a Monday.
Main duties of the job
You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset.
Previous administration experience is essential. Full training will be given.
You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining confidentiality are also essential.
We can offer a welcoming, friendly and supportive environment that puts the needs and care of our service users first and provides a responsive administration service to the wider team.
Working for our organisation
At Norfolk and Suffolk NHS Foundation Trust we provide mental health, secure and learning disability services across Norfolk and Suffolk. We believe in recovery and wellbeing, and we promote physical health, strong relationships and a balance between treatment and continuing an active life.
Benefits
Benefits included with this role are:
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Detailed job description and main responsibilities
Please see attached job description and person specification. For more information please contact us.
Person specification
Qualifications
Essential criteria
- NVQ Level 3 Business Administration or equivalent
Desirable criteria
- Knowledge of Trust electronic record system
Experience
Essential criteria
- Understanding and experience of a full range of secretarial procedures and systems gained through practice at an intermediate level
Knowledge
Essential criteria
- Working knowledge of Microsoft packages or equivalent.
Desirable criteria
- Knowledge of NHS policy / procedures
Other
Essential criteria
- Able to work flexibly across a range of different sites/offices
Documents to download
Further details / informal visits contact
- Name
- Melanie McArthur
- Job title
- Business Support Manager - Administration Lead
- Email address
- [email protected]
- Telephone number
- 07788 360357
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