Job summary
Employer heading
Senior Clinical Team Administrator
Band 4
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require
JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.
YOUR APPLICATION
It is important that you complete a formal application form as CV’s alone will not be accepted.
We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].
PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.
Job overview
We are looking for a Senior Clinical Team administrator to join the Secure Services Blakeney ward Administration Team for a 6 month secondment. The team forms part of Blakeney wards low secure male admin team.
The successful candidate will work with the Blakeney Administration Team providing ongoing day-to-day administrative processes including running and overseeing all the Blakeney wards administrative duties including, minuting, cash office, administration of incoming referrals and auditing an data handling associated with KPI reporting. They will work alongside other administrators within the Secure Service and assist the team to continually refine and improve the service offered.
Main duties of the job
The ideal post holder will be very organised, with experience in administrative settings, and ideally have knowledge of healthcare/ the NHS.
The post holder will manage the workload of the Blakeney wards administration team, spanning the administration of incoming referrals, duties within our cash office and other day to day administrative processes that support the service.
The post holder will have line management responsibilities for the other administrators within the Blakeney ward Administration team, working under the supervision of the Administration Manager and Ward Manager.
Working for our organisation
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Detailed job description and main responsibilities
Key duties include
- Management of the wards administrative duties and tasks
- Management and delegation of administrative tasks relating to incoming referrals and ward meetings
- Data collation and analysis
- Line management supervision.
Person specification
Other
Essential criteria
- Able to travel independently
Knowledge
Essential criteria
- Maintaining administrative / secretarial systems
Desirable criteria
- Knowledge of NHS policy / procedures.
Qualifications
Essential criteria
- NVQ 3 Business Administration or equivalent or willing to work towards.
- NVQ 2 Customer Services or working towards
Desirable criteria
- Knowledge of Trust electronic record system
Experience
Essential criteria
- Understanding and experience in a full range of secretarial procedures and systems gained through senior level.
- Supervision of staff.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sam Nunn
- Job title
- Modern Matron
- Email address
- [email protected]
- Telephone number
- 01603 527500
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