Job summary
- Main area
- Urology/Norfolk Physiology Department
- Grade
- NHS AfC: Band 2
- Contract
- 15 months (fixed term contract / secondment opportunity)
- Hours
- Part time
- Flexible working
- Job ref
- 234-24-S0075-A
- Employer
- Norfolk and Norwich University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Norfolk & Norwich University Hospital
- Town
- Norwich
- Salary
- £22,383 per annum, pro rata
- Salary period
- Yearly
- Closing
- 26/07/2024 23:59
- Interview date
- 10/08/2024
Employer heading
Receptionist
NHS AfC: Band 2
At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team.
NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.
Job overview
Fixed term contract/secondment opportunity for 15 months
An exciting opportunity has arisen for a conscientious, enthusiastic, highly motivated and organised Receptionist/Administrator to join the Norfolk and Waveney Urology Service. Urology is a busy and innovative specialty which treats problems of the urinary system and the genitourinary tract. This is a 15 month fixed term position and will be based in our Norfolk Physiology Unit working alongside the Continence Specialist Nursing Team within the Urology Department.
If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.
Main duties of the job
The successful candidate will have a methodical approach to work, be extremely well organised & have a flexible attitude incorporating our Trust PRIDE values. Good communication skills are essential to this post. The successful candidate must be able to work in a team & independently.
The candidate will be responsible for supporting the Urology Continence Service & the coordination of outpatient bookings whilst also providing reception cover in the Norfolk Physiology Unit when required.
The candidate will be the first point of contact for all appointment bookings and liaise with the relevant clinicians as appropriate. It will be the responsibility of the administrator to ensure the correct & timely input of patient information onto the Patient Administration System (PAS), observing the rules of ‘real time data entry’.
The reception aspect is an essential part of the clerical & admin support for the department & will include meeting and greeting patients on arrival to the department, answering telephone enquiries, creating, amending & outcoming appointments. This role includes a range of administrative duties using Trust systems to record & maintain patient records. Good IT skills in addition to the willingness & commitment to learn multiple Trust IT systems are necessary.
All aspects of this role should be carried out in line with Trust Policies & Procedures on data collection and confidentiality. Confidentiality in all matters is of the utmost importance.
Working for our organisation
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Detailed job description and main responsibilities
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
- To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
- To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.
- To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
- To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
- To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
- To ensure appointment lists are maintained and prepared in readiness for clinical work.
- To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.
- To maintain a record of the transfer of notes to and from the department.
- To understand the 18 Week Pathway, input the correct RTT codes and validate the patient pathway where appropriate.
- To liaise with Secretaries and other departments within the Trust as necessary to ensure case notes, X-rays and referrals are available for every patient attending an outpatient clinic. Liaise with external stakeholders to obtain referrals if necessary.
- To ensure notes are prepared correctly for clinic with a front sheet and set of labels in each set. Ensure each set of case notes and X-Rays are tracked into the department.
Please see the attached job description for full details.
Person specification
Qualifications
Essential criteria
- Good general standard of literacy and numeracy
Experience
Essential criteria
- Experience in NHS or customer service organisation
Skills
Essential criteria
- Good communication and interpersonal skills
- IT skills – accurate data input
Attitude, aptitude
Essential criteria
- Flexible – able to multi-task and prioritise
- Effective role model, demonstrating NNUH’s PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Alexandria Vineyard
- Job title
- Deputy Admin Manager
- Email address
- [email protected]
- Telephone number
- 01603 288122
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