Job summary
- Main area
- Older People’s Medicine
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 234-23-M3684-A
- Employer
- Norfolk and Norwich University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Norfolk and Norwich University Hospital
- Town
- Norwich
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- 04/08/2024 23:59
- Interview date
- 12/08/2024
Employer heading
Senior Receptionist and MDC Administrator
NHS AfC: Band 3
At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team.
NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.
Job overview
Do you truly want to make a difference? Want to kickstart your career and further your education? Then we are just the place for you! Older People’s Medicine are very excited to have the opportunity to advertise for a Senior Receptionist and MDC database administrator and we want to hear from YOU!
Who are we?
Older People’s Medicine (OPM) is one of the largest medicine specialities at the NNUH, caring for patients aged 70 and above. It is home to the UK’s first Older People’s Emergency Department (OPED). OPM also offers an “admission avoidance” service (OPAS) which allows health care professionals to refer patients to be seen by a Geriatrician within 48 hours of referral. OPM also offers dedicated clinics to patients with movement disorders, such as Parkinson’s Disease.
What We Offer?
• Entrance to not just a job but a career that makes a difference to Norfolk.
• Opportunities to further your education, and branch out within the Trust or the wider NHS.
• Collaborative working approach means that the team is responsible, not just one person!
• Opportunity to network across NNUH Trust, working with people from all walks of life in Norfolk.
• Comprehensive induction to make sure you can hit the ground running.
• Opportunities to innovate and make process changes within your role.
• Position will also allow you to support and supervise colleagues.
We would love for you to join us. You are the future of the NNUH. What are you waiting for? – apply now!
Main duties of the job
Who we’re looking for?
We are looking for a caring and motivated Senior Receptionist and MDC Database Administrator to be a member of a truly collaborative and hardworking team to provide administrative support to our busy department. Key roles will include but not limited to; recording referrals, booking appointments, answering telephones and dealing with queries efficiently, prepping clinics, updating and maintaining the Movement Disorder Clinic (MDC) database, outcoming clinics, assisting clinicians with ad-hoc queries, booking of outpatient clinic appointments, maintaining a general overview of clinic capacity/bookings and assisting in the day-to-day running of the OPM reception.
The post holder will provide a high quality reception and support service within the Outpatients Department, and as such, will need to be able to communicate well with patients and their relatives, the general public and a wide range of multi-professional staff, internal and external to the Trust. In order to provide a support service to the technical staff, a versatile approach is essential and the ability to cope with a large number of different tasks simultaneously is a prerequisite of this post.
The Receptionist is responsible for ensuring the correct and timely input of patient information onto the Patient Administration System (PAS), observing the rules of ‘real time data entry’.
Working for our organisation
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Detailed job description and main responsibilities
- To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
- To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.
- To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
- To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
- To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
- To ensure appointment lists are maintained and prepared in readiness for clinical work.
- To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.
- To maintain a record of the transfer of notes to and from the department.
- To understand the 18 Week Pathway, input the correct RTT codes and validate the patient pathway where appropriate.
- To liaise with Secretaries and other departments within the Trust as necessary to ensure case notes and referrals are available for every patient attending an outpatient clinic. Liaise with external stakeholders to obtain referrals if necessary.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person specification
Qualifications
Essential criteria
- Good general standard of literacy and numeracy
Experience
Essential criteria
- Previous clerical work including data input
- Significant experience in NHS or customer service organisation
Skills
Essential criteria
- Good communication and interpersonal skills
Attitude, aptitude
Essential criteria
- Effective role model, demonstrating NNUH’s PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
- Flexible – able to multi-task and prioritise
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Natalie Hardingham
- Job title
- Admin Manager
- Email address
- [email protected]
- Telephone number
- 01603 288004
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