Job summary
- Main area
- Financial Services
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 234-24-C0889
- Employer
- Norfolk and Norwich University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- 20 Rouen Road
- Town
- Norwich
- Salary
- £22,816 - £24,336 per annum, pro rata
- Salary period
- Yearly
- Closing
- 28/07/2024 23:59
- Interview date
- 02/08/2024
Employer heading
Private and Overseas Patients Finance Officer
NHS AfC: Band 3
At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team.
NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.
Job overview
The Trust has a Transactional Services team supporting both purchase ledger and sales ledger activity in Partnership with a third party provider.
We are looking for a support clerk to join our busy team supporting all functions. The post holder will be required to undertake a variety of tasks depending on the priorities of the team. They must be able to work to standard processes and deadlines and have a flexible approach at all times,
The post holder must have good communication skills and will be required to speak to both internal and external people including companies and individuals.
Main duties of the job
- Request the set up of new customers in Oracle seeking to ensure no duplicates are requested and all record information is complete.
- Liaise with multiple support departments within the Trust to ensure that all information is received to enable full and complete invoicing of private patient and overseas visitor activity can be undertaken.
- Enter sales orders in Oracle in accordance with Trust polices and system protocols
- Distribute sales invoices once produced by Oracle system
- Collect fixed price payments or deposits prior to private patients receiving treatment or being admitted in accordance with financial regulations and guidance.
- Undertake credit control for private patient activity chasing individuals or insurance companies as appropriate and overseas visitors. Liaise with debt collection agencies as required.
- Ability to work as part of a job share arrangement to provide a seamless service to end users and patients.
- Respond to telephone queries in a professional manner updating systems as appropriate.
- Management of generic email boxs to ensure queries are directed to the correct person or Trust action is undertaken as appropriate.
Working for our organisation
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Detailed job description and main responsibilities
- Work within the hospital rules and procedures as set out in Trust Standing Orders, Standing Financial Instructions and other documents
- Provide advice to Private Patients Operational Team regarding quotes as required.
- Collect fixed price payments or deposits prior to private patients receiving treatment or being admitted in accordance with financial regulations and guidance.
- Maintain a full audit trail of finance related transactions. Maintain related files.
- Investigate and resolve financial queries raised by consultants, patients, finance/other departments and insurance companies.
- Create customer accounts in Oracle in order to allow invoicing or allocation of income receipts if customer has paid in advance.
- Liaise with multiple support departments within the Trust to ensure that all information is received to enable full and complete invoicing of private patient and overseas visitor activity can be undertaken.
- Enter sales orders in Oracle in accordance with Trust polices and system protocols.
- Distribute sales invoices once produced by Oracle system.
- Match advance payments to sales invoices as required.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person specification
Qualifications
Essential criteria
- NVQ level 3 / AAT3 level 3 or equivalent experience.
Experience
Essential criteria
- Significant Data entry experience encompassing speed and accuracy
- Use of finance system
Desirable criteria
- Knowledge of medical terminology
- Working in an income collection team
Skills
Essential criteria
- Knowledge of Microsoft Excel
- Knowledge of Microsoft Outlook, Word
- Flexible - able to multi-task and prioritise
Attitude, aptitude
Essential criteria
- Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Maria Abel
- Job title
- Transactional Services Manager
- Email address
- [email protected]
- Telephone number
- 01603 647297
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