Job summary
- Main area
- Cardiology
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 234-24-M0785
- Employer
- Norfolk and Norwich University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Norfolk and Norwich University Hospital
- Town
- Norwich
- Salary
- £22,816 - £24,336 per annum, pro rata
- Salary period
- Yearly
- Closing
- 15/07/2024 23:59
- Interview date
- 30/07/2024
Employer heading
Waiting List Co-Ordinator - Cardiology
NHS AfC: Band 3
At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team.
NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.
Job overview
This is an exciting opportunity to work within the Cardiology team to help administer and support delivery of care to patients at the NNUH.
This is an exciting opportunity to come and work and be apart of the Cardiology team to help administer and support delivery of care to patients at the NNUH.
Who we’re looking for?
We are looking for a Part time Waiting List Co-Ordinator to become a member of a truly collaborative and hardworking team who provide administrative support to the Cardiology Department. This will include scheduling patients for various procedures with the Cath Labs, utilising the treatment areas and nursing resources efficiently. The post holder will work as part of a team providing waiting list management for the Medical Directorate. This role relies on close working relationships between Consultants, Secretaries, Ward Staff and patients.
What We Offer?
- Entrance to not just a job but a career that makes a difference to Norfolk.
- Collaborative working approach means that the team is responsible, no lone working allowed here!
- Opportunity to network across NNUH Trust, working with people from all walks of life in Norwich
- Opportunities to further your education, and branch out within the Trust or the wider NH
Main duties of the job
The post holder will work as part of a team providing Outpatients diagnostic waiting list and booking management for the Cardiology Directorate. This role relies on close working relationships between the Consultants, Secretaries, Technical Staff, Nurses and patients.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
As a team and a department, we strive to promote innovation, we love to hear new ideas! In this role you will have opportunities to adapt, improve and create new and existing ways of working, while making a difference to our patients.
We would love for you to join us. What are you waiting for? – apply now!
Working for our organisation
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Detailed job description and main responsibilities
- To facilitate the management of day case and Outpatient diagnostic waiting lists ensuring that the lists available are fully utilised. As these lists are subject to change according to the clinical priority, this may involve cancellation and re-arrangement of dates and direct contact with patients to impart this news.
- To independently select patients from waiting lists, ensuring that the available lists are used to their fullest capacity.
- To select patients for Consultant diagnostic lists, as requested by that individual Consultant according to agreed criteria.
- To work closely with Consultants, Secretaries, Technicians to ensure the smooth running of waiting lists and attendance processes.
- To be proficient in the use of PAS and Intellect. This entails ensuring lists are available 6 weeks in advance and patients booked in advance and that clinical priorities, such as infection risks, diabetes, etc., are acknowledged and factored into the list order. This can also include ensuring appropriate equipment is available.
- To deal with telephone queries relating to attendances and information relating to waiting lists. Patients are often anxious, upset, aggressive or angry if a wait is incurred.
- To produce waiting list reports as required by the Operational Manager and Administration Manager.
- Investigate patients who do not attend to establish if they still require investigations and then take appropriate action in line with Trust policy.
- Ensure all procedures relating to waiting lists and deferred patients are adhered to relating to the patient Access Policy and Trust Policies & Procedures on data collection and confidentiality.
- Ensure waiting list information is updated where necessary, this entails ensuring every contact with the patient is documented on the waiting list entry.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person specification
Qualifications
Essential criteria
- Good general standard of literacy and numeracy
Experience
Essential criteria
- To undertake PAS training
Skills
Essential criteria
- Good communication and interpersonal skills
- IT skills – accurate data input
- Able to multi task and prioritise
- Good team player
- Understanding of the need for confidentiality
Attitude, aptitude
Essential criteria
- Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Tanya Felstead White
- Job title
- Deputy Admin Manager
- Email address
- [email protected]
- Telephone number
- 01603 646664
- Additional information
Samantha Newberry
Administration Manager
01603 289851
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