Job summary
- Main area
- COO’s Office
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 234-24-C0037
- Employer
- Norfolk and Norwich University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Norfolk & Norwich University Hospital
- Town
- Norwich
- Salary
- £25,147 - £27,596 per annum, pro rata
- Salary period
- Yearly
- Closing
- 06/08/2024 23:59
- Interview date
- 21/08/2024
Employer heading
Senior Ward Discharge Coordinator
NHS AfC: Band 4
At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team.
NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.
Job overview
We have an exciting opportunity for an enthusiastic and dynamic individual to join our Integrated Discharge Team as a Band 4 Senior Discharge Co-ordinator working collaboratively with internal and external partners, actively monitoring and case managing the discharge plans for patients, with complex care and support needs.
The ability to work autonomously, but also as part of a team, alongside a good working knowledge of hospital discharge (D2A), is essential to the role, alongside excellent communication skills, and the ability to remain calm under pressure.
If successful you will work as a Discharge Coordinator within an established team, based onsite at the NNUH, as part of the wider Integrated Discharge Team – please note we are unable to support hybrid working, you will be ward based, working in a patient environment.
You will need the ability to work effectively and confidently as part of both the ward team, and IDT, excellent organisational skills are essential and the ability to prioritise a conflicting workload.
Discharging our patients to the right destination in a timely manner is key to maintaining flow throughout the Norfolk and Norwich University Hospital (NNUH), we advocate a “home first” ethos, initiating discharge planning from the point of admission, supporting early conversations, and early referrals to ensure patients are discharge ready, at the point of no longer having criteria to reside.
Main duties of the job
The role will include strong MDT working with Health and Social Care agencies both internally and externally
The Discharge Coordinator will work in close conjunction with the multi-disciplinary team and provide support for patients, and their carers to proactively facilitate timely and safe discharges, under the Hospital Discharge and community Support Guidance
We are looking for a compassionate, motivated individual with excellent communication, interpersonal, organizational and IT skills who is dedicated to working as part of a strong multidisciplinary team to facilitate safe and timely discharge for our patients, whilst upholding the NNUH PRIDE values.
Working for our organisation
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Detailed job description and main responsibilities
- To have an up to date knowledge of the multidisciplinary management of the patients and discharge plan of all patients referred on D2A P1-3 , alongside complex case support . Expectation is to have ability to manage more complex discharge cases with support of Complex Discharge Nurses.
- To have a good understanding of Discharge to assess, Home first and Discharge Pathways 1-3, as identified in the hospital discharge and community support guidance.
- To have an understanding of clinical conditions and terminology
- To independently gather and collate information from the medical notes, patients and multi-disciplinary team colleagues to enable a clear plan for discharge to be followed from point of admission, gathering evidence to support a safe and timely discharge.
- To provide updates, co-ordinate discharges and provide administrative support to the multi-disciplinary team within the hospital and system partners to improve joint working practices leading to more effective patient care and timely discharges.
- To ensure ward view, OPTICA and handover remain up to date with any discharge progress.
- To assist in ensuring that all patients have an accurate EDD identifying if they meet Criteria to Reside and reason for delayed discharge reason in line with National Discharge policy.
- Using the medical notes and discharge plan and the expected date of discharge, consider how the process of care will be integrated for each individual patient and how a reduction in length of stay can be achieved.
Please see the attached job description for full details and the main responsibilities. This document contains both the Band 3 Integrated Discharge Coordinator & Band 4 Senior Ward Discharge Coordinator job descriptions.
Person specification
Qualifications
Essential criteria
- Educated to GCSE level (or equivalent) GCSE Grade C or above in English and Maths
Experience
Essential criteria
- Experience of communication with the general public in a working environment both in person and on the telephone.
Skills
Essential criteria
- Good communication skills and the ability to interact appropriately with patients, relatives, team members and other staff groups.
- Attention to detail and accurate presentation
- Ability to work flexibly in order to meet the needs of the service
Attitude, aptitude
Essential criteria
- Enthusiastic and self-motivated
- Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrate understanding and commitment to Equality, Diversity and Inclusion
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Chloe French
- Job title
- Case Manager
- Email address
- [email protected]
- Telephone number
- 01603 641591
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