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Job summary

Main area
Temporary Worker Service (Bank)
Grade
Band 3
Contract
Bank: "as and when" required
Hours
  • Full time
  • Part time
  • Flexible working
  • Other
0 hours per week ("as and when" required)
Job ref
839-6491836-MP
Employer
Norfolk Community Health and Care NHS Trust
Employer type
NHS
Site
Norwich Community Hospital
Town
Norwich
Salary
£22,816 - £24,336 pro rata per annum
Salary period
Yearly
Closing
12/08/2024 23:59
Interview date
21/08/2024

Employer heading

Norfolk Community Health and Care NHS Trust logo

Clinical Support Worker (Temporary Worker Service)

Band 3

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.

Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Job overview

Norfolk Community Health & Care's Temporary Worker Service are looking for Clinical Support Workers who have attained their Care Certificate or have proven experience within a  healthcare setting to join us to support our well established in-patient units across Norfolk.

We are looking for individuals who can help with the delivery of a high quality, safe and compassionate healthcare service.

This is an opportunity to join our Temporary Worker Service on a Temporary Worker "as and when required" Agreement, which means that there is no guarantee of work at any time.

The closing date given is a guide so we do advise you to submit your application as early as possible to avoid disappointment.

PLEASE NOTE: As this role is within the Temporary Worker Service, we are unable to offer sponsorship. Therefore unfortunately any applications submitted that require sponsorship will be withdrawn.

 

 

Main duties of the job

Below are some of the key duties of the Clinical Support Worker role. Please read the Job description for full details of the duties that would be expected of you.

  • To accurately and promptly carry out the instructions of the Registered Nurse (RN) who is professionally accountable for the delivery of care.
  • To carry out duties as specified on page 5 of the Job Description which form the Trusts approved core task list - including but not limited to assisting with patient hygiene, undertaking basic aspects of stoma care, undertaking catheter care and helping patients to prepare for meals and assist feeding individual patients when required.
  • To support patients emotional well-being by supporting positive conversations, actively encouraging participation in ward-based activities.
  • To accurately document all care delivered to patients, including recording documentation electronically on trust systems maintaining confidentiality at all times.

 

Working for our organisation

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Find out more about working for our organisation here: https://online.flippingbook.com/view/226719057/

Detailed job description and main responsibilities

  • Provide and deliver a high standard of individualised personal nursing care
  • To keep the clinical area clean and tidy maintaining a safe environment 
  • To welcome patients, visitors, and relatives to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication and respond appropriately.
  • To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within remit and pass on enquiries to the Registered Nurse.
  • Communicate effectively within the nursing team, multi-disciplinary team and other departments to ensure that patient care is well planned and coordinated
  • To contribute to the handover of the care of patients within the team under the direct supervision of a RN maintaining confidentiality at all times.
  • Report and record using the trust’s systems (Datix) of all incidents, accidents, and complaints to the senior nurse on duty.
  • Take all reasonable steps to ensure the safe keeping of patient’s property in accordance with trust policy.
  • Ensure all waste and soiled linen is disposed of in line with trust policy.
  • To ensure up to date with all mandatory (including if appropriate safeguarding and safeguarding supervision) training sessions.
  • To have completed the Care Certificate or relevant experience in a care setting.
  • To be flexible in relation to patient requirements.

Person specification

Qualifications

Essential criteria
  • Education to GCSE grade 5 in English and Mathematics or equivalent qualification
  • Care Certificate and or equivalent health care experience
Desirable criteria
  • City and Guilds NVQ Level 3 in Care/Health and Social Care

Experience

Essential criteria
  • Some previous experience in a nursing/Care Assistant role

Skills, Abilities and Knowledge

Essential criteria
  • Good organisational skills
  • Basic I.T. and computer skills
  • Good interpersonal and communication skills
  • Good numeracy and literacy skills

Communication

Essential criteria
  • Clear oral communication
  • Basic computer skills

Personal and People Development

Essential criteria
  • Polite/courteous
  • Caring personality
  • Sensitive and tolerant
  • Resilient

Personal Attributes / Behaviours (linked to the Trust’s Behaviour Framework)

Essential criteria
  • Good interpersonal skills
  • Responds positively to change
  • Flexible
  • Ability to work as part of a multi-disciplinary team
  • Social skills

Other

Essential criteria
  • Able to make own travelling arrangements
  • Ability to work 12.5 hour shift day/night patterns
  • May be required to work in other community hospital’s within our trust in order to meet the needs of the service

Employer certification / accreditation badges

Carers Friendly Tick award EmployersSunflower Hidden DisabilitiesApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderMindful employer.  Being positive about mental health.Care quality commission - OutstandingStep into healthArmed Forces Covenant Bronze AwardArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Temporary Worker Service
Job title
Temporary Worker Service
Email address
[email protected]
Telephone number
01603 272525
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