HealthJobsUK

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Communication & Relationship Skills:

• Be the first contact for all systems queries/issues via phone, email and face-to-face.
• To assist with managing change within the organisation, being a champion of the software, encouraging, persuading and motivating Trust staff to adapt to a new way of working.
• Deliver a programme of training for new users and refresher courses for existing users as required. This will primarily be delivered in a webinar format, but may also be delivered on a one-to-one, classroom or using alternative phone/computer methods as the service requires.
• Identify any lack of understanding / competence with users and rectify with further training sessions or one to one support as required.
• Communicate with IT, RL Datix on a regular basis, reporting faults, problems and user requests as well as giving regular feedback on the software and making suggestions for improvements
• Work across Trust department s to achieve aims and objectives of the team.

Analytical & Judgemental Skills:

• Undertake such duties as may be required to ensure that all the available roster system functionality is fully incorporated within the unit / department. Providing analysis of complex problems that occur with the users / software and rectification of issues that arise, asking support of the eRostering System Administrator / Lead for very complex issues.
• To provide day-to-day support for the users, diagnose and remedy any errors or malfunctions of the system, providing feedback to eRostering Systems Administrators, RL Datix and IT.
•  To provide advice to managers on using best practice rostering principles, utilising Roster KPI’s and other HealthRoster data to support.
• Use the Datix system where required to report any breach of systems protocol.

Planning & Organising Skills:

• The post holder will be required to plan work according to deadlines as well as follow direction in terms of meeting set deadlines.
• While plans may be made, it will be inevitable that the post holder will be required to manage conflicting and emerging requirements/deadlines as they arise.
• Forward thinking will be required to plan in and deliver training to support schedules of software development roll outs.

Responsibility for Policy/Service Development:

• To provide advice to all Clinical Leads, Managers, Lead Nurses, Ward Managers and their deputies regarding rosters that are not compatible with the trusts agreed KPI’s.
• Support the process for preparation and distribution of KPI reports on a weekly basis.
• To support managers to meet their clinical governance requirements for all areas to ensure Rosters are being planned accordingly
• Implements policies and standard operating procedures in eRostering Support team and required to propose changes to policies and procedures to improve service delivery and as a result of changes in system requirements
• Will contribute to policy change/amendment in area of work as well as follow these policies and support other service users in the implementation of eRostering policies in their workplace.

Responsibility for Human Resources:

• Responsible for the creation and maintenance of staff records in Optima (HealthRoster.
• Assist with and deliver training to ensure that both clinical and non-clinical staff make appropriate use of the system to assist the trust in meeting its financial targets.
• To produce training materials and conduct training sessions for all staff required to use Health Roster, tailoring the sessions to the users’ needs.
• Delivery of training programme's to all users to support all upgrades to the software.
•  Use technology to enable online support/guidance/training to users
• To process historical roster corrections in Optima (HealthRoster) that affect staff pay and absence information when notified by managers, notifying both impacted individual and managers of resultant pay corrections (specific to pay element and number of hours).

Responsibility for Information Resources:

• Assist eRostering System Administrator / Lead with roll out and continuing support of Health Roster to all clinical and non-clinical areas across all staff groups.
• To give continuing support in terms of upkeep and user support of all eRostering modules including (but not limited to) Optima (HealthRoster), BankStaff and SafeCare.
• Provide support to the eRoster Systems Administrator / Lead in the evaluation and assessment of the software's benefits producing reports as necessary.
• To provide data on an ad hoc basis as required by Trust staff.
• To collect and prepare activity data as required including efficiency indicators on roster production, utilisation of staff and performance of the software.
• Assist with all upgrade installations of the system.
• To provide system administration, including generation and maintenance of user accounts and passwords.
• Ensure the HealthRoster system remains fit for purpose and will be involved in any upgrade or development exercises.
• Work with service users to support and set up roster templates as required.
•  System functionality requirements such as data cleansing, support managers with roster optimisation as well as information audits.
•  Work with the Trust’s ESR team to ensure continuity across systems and resolve any interfacing rejections/issues.
• To input and maintain staff data / unit data as required; ensuring timely and accurate data is available to users in time for roster production, including all new starters / leavers and changes to staff data. Regularly ensure that the Health Roster and ESR databases contain the same data e.g. Professional registration details / skills / postings etc.
• To support, analyse and audit of information available from Health Roster.
• To support the eRostering Systems Administrator / Lead in undertaking any system upgrade work and undertake user testing to support systems development.