Neidio i'r prif gynnwys
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Crynodeb o'r swydd

Prif leoliad
Governance
Gradd
Band 4
Contract
Parhaol
Oriau
  • Llawnamser
  • Rhan-amser
  • Rhannu swydd
  • Gweithio hyblyg
37.5 awr yr wythnos
Cyfeirnod y swydd
839-6463071-RB
Cyflogwr
Norfolk Community Health and Care NHS Trust
Math o gyflogwr
NHS
Gwefan
Norwich Community Hospital
Tref
Norwich
Cyflog
£25,147 - £27,596 per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
30/07/2024 23:59
Dyddiad y cyfweliad
12/08/2024

Teitl cyflogwr

Norfolk Community Health and Care NHS Trust logo

Governance Support Officer

Band 4

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.

Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Trosolwg o'r swydd

This is an exciting opportunity to join the Trust's Governance Team. 

The successful candidate will have a good understanding of corporate governance and associated activities, as well as a general understanding of data protection laws, patient confidentiality, privacy, data security, social media and digital health and social care services.

This role requires excellent administrative, verbal and written communication skills together with attention to detail and the ability to work both autonomously and as part of a team.  The post holder will communicate with a range of stakeholders from across the organisation
and externally, about complex Corporate/Information Governance topics to non-experts and therefore need to be able to use a range of communication skills including empathy, persuasion, tact, negotiation and influencing. 

Prif ddyletswyddau'r swydd

The successful candidate will support the Head of Governance in relation to the management of corporate governance activities, including but not limited to, maintaining statutory registrations with organisations (such as the Care Quality Commission and Information Commissioner), managing all organisational contact and escalation to solicitor and legal services, oversight and maintenance of the Declarations of Interest Register (and all associated processes) and work streams such as policy and document management compliance. 

In addition, this role will support the Trust's Information Governance Support Officer and Access to Records Support Officer in the delivery of Information Governance (IG) and Access to Records related activities such as archive management, compliance with the NHS Data Security & Protection Toolkit (DSPT) and compliance with Data Subjects rights in access to data in line with the UK GDPR and Access to Health Records Act 1990.  They will also assist with other Governance related tasks and will work to a defined workplan and schedule.

Gweithio i'n sefydliad

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

  • Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days
  • Opportunity to join the NHS pension scheme.
  • Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources)
  • Free parking at most sites (excluding Norwich Community Hospital)
  • Supportive positive culture that is Well-Led with regular supervision
  • Comprehensive in house and external training programmes available
  • NHS discounts and many more

Please note that applications are accepted by completion of our on-line application form. We cannot accept CV's.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

1. To support the function of and undertake tasks which follow standard processes with the occasional need to deviate for all areas of corporate/Trust governance (e.g. Risk Management (including Board Assurance Framework (BAF), declarations of interest, gifts & hospitality management, policy governance and compliance, internal and external
audit facilitation, support the development of annual reports (such as annual report and quality account), support with both planned and unplanned inspections from regulators such as Care Quality Commission (CQC)).
2. Responsible for having oversight of the processes and work demands for all areas of Trust/Corporate Governance to provide assurance to the Head of Governance.
3. To liaise with the company solicitors to gain advice and guidance as directed by the Head of Governance amending internal processes where appropriate post receipt of advice
4. To provide accurate, appropriate and timely information about Trust services and nonclinical advice to patients, relatives and careers and if necessary, refer people on.
5. To provide administrative support and cover for the Governance team which will include communication with individuals from other organisations, other NHS organisation and NCH&C staff at a high level, provide clear information and guidance, exercising tact and judgement in dealing with and resolving routine enquiries, taking accurate messages and
ensuring these are passed to the relevant person in a timely manner.
6. To provide detailed guidance and specialist advice on governance related queries from both internal staff members as well as members of the public. This will involve the analysis of facts or situations. Escalating these where necessary whilst supporting the Subject Matter Expert to resolve the issue.
7. To be a point of escalation for the Governance team for more complex matters or where deviation from standard operating procedures is being requested. Analysis the situation and using own judgements, determine appropriate action or, in exceptional cases escalate to the Head of Governance for decision.
8. Day to day management of the Governance administration function, ensuring appropriate prioritisation of work to meet deadlines.
9. The post holder will be required to assist the Head of Governance and the Trust Secretary in the annual compliance checks for the Fit and Proper Persons Test (FPPT) for all Trust Board members. Following a documented process to perform detailed and potentially sensitive checks, collecting evidence and documenting the outcome of thesechecks to the Trust Chair on an annual basis.
10. The post holder will undertake tasks required to maintain compliance with the Information Asset Register whilst supporting the overall governance operation program led by the Head of Governance.
11. Responsible for coordinating the trust policy governance and approval processes ensuring all policy owners are informed when documents are due for review; that the full and proper governance approval process has been undertaken and for maintaining a library of final, active and previous documents both internally and publicly, where relevant.
12. The post holder will be expected to demonstrate independent working skills with minimum supervision with confidence and expertise to advise on issues that relate to data privacy, information assets information governance assurance, confidentiality, and legal basis for processing data as well as other Information Governance related topics.
13. To develop, create and produce reports regular (monthly) and ad-hoc (as and when needed) and to highlight anomalies for the team such as declarations of interest,. There may be need on occasion to explain the contents of the reports to groups of staff as learning and education and this will be supported by Management.
14. Act in an advisory role on best practice on governance activities in line with the relevant legislation as well as specific health and social care standards.
15. Undertake work to support the Governance Team with the annual plan associated to Governance.
16. To support the customer focused and service user centred service model and culture
17.Undertake audits to review/test the effectiveness of procedures in own work area and highlight areas where service improvements could be made.
18.To implement, review and maintain standard operating procedures.
19.To assist in the development of policies and documents in line with legislation, ensuring the Trust remains compliant and up-to-date at all times.
20. Post holder will be required to demonstrate tasks to new members of the Governance team.
21. To be responsible for maintaining stationery and stock in the department and placing orders via PowerGate.
22. To provide admin support in typing up confidential reports and paperwork relating to investigations and disciplinary cases.
23. Arranging travel and accommodation for the Directorate and other department members when necessary.
24.To provide general administration support to the Governance team for example, ordering office equipment, regular minute/action log taking, diary management, maintaining stationery stock levels and assisting with the collection of data for performance reports.
25.To organise and administer several monthly and quarterly meeting on behalf of the Governance team which may require travel to and from other venues. This will include formulation of agendas, distributing papers, taking minutes and actions logs for the Chair’s approval.
26.Running of scheduled reports as per established processes.
27. To support the function of and undertake tasks which follow standard processes with the occasional need to deviate for all areas of Access to Records (e.g. Information Governance (IG) queries including Subject Access Requests (SARs), cost recovery and Freedom of Information (FOI) requests, as well as Records Management requests and/or queries relating to both health and corporate records)
28. To support the function of and undertake tasks which follow standard processes with the occasional need to deviate for all areas of Information Governance (e.g. Information Governance (IG) queries including Data Protection Impact Assessments (DPIA), individual privacy investigations, physical and digital records management and retention for both clinical and corporate records, audits linked to the Data Security and Protection
Toolkit (DSPT) and guidance on effective record keeping (inline with trust policies and procedures))
29. The post holder will be required to assist the Governance team by processing Data in all areas of the workplan, using this data to create reports and documents for people at all levels of the organisation to understand and utilise.
30. The post holder will be required to attend meetings on behalf of the Governance Team and contribute in all areas linked to governance
31. The post holder will be required to deliver training on behalf of the governance team to members of internal NCHC staff (based on a training plan) ensuring all Trust staff are trained to the same standard
32. The post holder will be required to attend team meetings to deliver governance advice specific to that area of operation (e.g. attend a team meeting in finance and inform finance colleagues of all Governance related matters that impact them and how they can maintain compliance).
33. The post holder will undertake tasks required to maintain compliance with the Information Asset Register whilst supporting the overall governance operation program led by the Head of Governance. 

Manyleb y person

Qualifications

Meini prawf hanfodol
  • Educated to diploma level or equivalent experience

Experience

Meini prawf hanfodol
  • Experience of working in a patient information, confidentiality or information governance environment

Skills, Abilities and Knowledge

Meini prawf hanfodol
  • Knowledge, good understanding and experience of applications of the Data Protection Act (2018), General Data Protection Regulation (GDPR) and the Freedom of Information Act (2000)  Specialist knowledge, good
  • Good understanding of risks to privacy and experience of completing Data Protection Impact Assessments (DPIAs)
  • Experience of risk assessment and mitigation
  • Experience of dealing with a broad range of complex activities with adequate planning and organisational skills
  • Experience of working and engaging with a variety of senior staff
  • Track record of successful project management
  • Ability to work to achieve agreed objectives independently working within broad organisational and departmental policies
  • A logical and sensible approach to problem solving
  • Have the ability to organise and prioritise workload and be able to work under pressure dealing with complex issues
  • Confident, proactive and self-motivated in completing work to a high standard in conjunction with other staff
  • Excellent team skills and ability to work with members of own and other teams and departments at all levels of the organisation
Meini prawf dymunol
  • Experience of drafting Data Processing Agreements, Data Transfer Agreements and non-disclosure agreements

Communication

Meini prawf hanfodol
  • Ability to handle highly complex and sensitive information for communication with staff at all levels, including senior managers
  • Ability to gain commitment from staff in a variety of settings to becoming stakeholders and/or active participants in Projects and assessments
  • Negotiating, influencing and persuading skills

Personal and People Development

Meini prawf hanfodol
  • Demonstrate tasks to new starters

Other

Meini prawf hanfodol
  • Must hold full and valid driving licence
  • Able to communicate effectively in written and verbal English language

Bathodynnau ardystio / achredu cyflogwyr

Carers Friendly Tick award EmployersSunflower Hidden DisabilitiesApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderMindful employer.  Being positive about mental health.Care quality commission - OutstandingStep into healthArmed Forces Covenant Bronze AwardArmed Forces Covenant

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Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Shula Rawlings
Teitl y swydd
Information Governance Lead
Cyfeiriad ebost
[email protected]
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg