Job summary
- Main area
- Administration and Booking
- Grade
- Band 3
- Contract
- Permanent: 1 WTE
- Hours
- Full time
- Part time
- Job ref
- 839-6407880-GP
- Employer
- Norfolk Community Health and Care NHS Trust
- Employer type
- NHS
- Site
- Norwich Community Hospital
- Town
- Norwich
- Salary
- pa / pro rata
- Closing
- 06/07/2024 23:59
Employer heading
![Norfolk Community Health and Care NHS Trust logo](https://static.trac.jobs/employer-logos/796.png)
Post Covid Assessment admin Assistant
Band 3
NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Job overview
Full time or Part time Norwich or Kings Lynn
Exciting Opportunity: Join Our Post-COVID Team and Make a Difference!
Are you ready to be part of an exceptional team dedicated to supporting patients and clinical staff in the aftermath of the COVID-19 pandemic? If so, we have an excellent opportunity for you!
Norfolk Community Health and Care is seeking passionate and dedicated individuals to join our post-COVID team. As we transition into a new phase of healthcare delivery, we are committed to providing outstanding care and support to our patients and clinical staff.
This role offers you the opportunity to make a difference to the patient's journey, within the many services that this team support.
Main duties of the job
Roles and Responsibilities:
- Collaborate with healthcare professionals to support patients in their recovery journey post-COVID.
- Provide compassionate care and assistance to patients experiencing long-term effects of COVID-19.
- Support clinical staff in delivering high-quality care by assisting with administrative tasks, patient management, and other duties as needed.
- Contribute to the development and implementation of strategies to enhance patient care and support services in the post-COVID era.
Working for our organisation
Why Join Us?
- Be part of a dedicated team working towards a common goal of improving patient outcomes and supporting clinical staff.
- Opportunity for professional growth and development in a challenging and rewarding environment.
- Make a meaningful impact on the lives of patients and their families as we navigate through the post-COVID recovery phase.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
We offer:
- Good benefits package including a minimum 27 days annual leave, plus Bank Holidays which increases after 5 years and 10 years to a maximum of 33.
- Opportunity to join the NHS pension scheme.
- Wellbeing support (gyms, free eyesight test, cycle to work scheme, staff physio service and wellbeing resources).
- Supportive, positive culture that is well led, with regular supervision.
- Comprehensive in house and external training programmes available.
- Gain experience and learning whilst making a difference and working for one of the world’s biggest brands - the NHS.
- Agile working policy
Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Detailed job description and main responsibilities
Main Duties & Responsibilities
To carry out and prioritise a variety of administrative and clerical duties and undertake other general office duties (prioritising and generate own workload), which will include:
- Using a range of software programmes including SystmOne to produce, maintain and distribute documents including reports, spreadsheets, action logs, databases and presentations, which may include regularly dealing with matters of a complex and/or distressing nature.
- Photocopying, scanning, emailing, distributing, filing and organising letters, reports and other documents.
- Setting up and maintaining comprehensive, confidential records and filing systems, ensuring that all records are kept up-to-date and filing is carried out in a timely manner
- Opening, date-stamping, sorting and distributing incoming mail, relating it to previous correspondence as appropriate and ensuring that outgoing post is sent in a timely manner.
- Researching appropriate websites, downloading and circulating documents, as requested.
- Identify and report areas within working processes and procedures that could improve service delivery.
- To handle telephone calls into the service from members of the public and health professionals confidently and appropriately, regularly providing and receiving complex and sensitive information, taking accurate messages and ensuring these are passed on to the relevant person in a timely manner.
- To communicate with patients and clients at an appropriate level providing clear information and guidance and dealing with patient’s fears and lack of understanding, exercising tact and judgement in dealing with and resolving routine enquiries.
- To receive and process referrals into the service, which may be urgent. To liaise with health professionals to triage, correctly process referrals and to employ effective waiting list management and appointment booking.
- To maintain schedules and diaries, organise and service meetings and clinics, which may involve travel to and from other venues. This will include resolving appointment conflicts, ensuring notes are ready for clinics, issuing meeting invitations, formulating agendas, distributing papers, making room bookings, arranging meeting room layout, equipment, hospitality, greeting visitors and taking formal minutes or notes of meetings.
- To be responsible for the efficient use of office equipment and supplies, monitoring and maintaining stock levels, requisitioning/authorising and receipting goods and services on the NHS procurement system, PowerGate and carrying out research into goods and services as directed.
- Inputting onto various databases and systems, e.g. SystmOne, and designated spreadsheets, within the required timescales and deadlines.
- To report maintenance, cleaning, health and safety and other site issues in line with current procedures keeping the line manager/site manager informed at all times.
- To provide training and support to colleagues including new starters, temporary staff and apprentices when required as directed by the Admin Team Lead.
- To be committed to working within a changing environment, responding positively to new demands and changes. To be an active team member recognising potential problems, escalating these and any constructive ideas for improvement on to the Admin Team Lead.
- To monitor and report sickness absence and annual leave.
- Provide cover in other departments, including Reception, during periods of absence, as directed by the Admin Team Lead. This may require travelling to other sites.
- It is the post holder’s responsibility to ensure that they have undertaken all mandatory training, in line with Trust policies and procedures.
Person specification
Qualifications
Essential criteria
- Numerate and literate, with Maths and English GCSE (Level 4 or above), or equivalent
- NVQ Level 3 in Business Administration, or equivalent experience
- Proven IT skills.
Experience
Essential criteria
- Proven administration and reception experience in a busy office environment
- Proven experience of working as part of a team
Desirable criteria
- Knowledge of NHS
- Knowledge of NHS ordering systems
- Knowledge of SystmOne, PAS etc.
Skills, Abilities and Knowledge
Essential criteria
- Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook.
- Typing skills
- Good organisational and communications skills
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload
- Articulate, calm, polite and well-motivated with a positive attitude to customer care
- Effective communication and listening skills
Desirable criteria
- Enhanced IT skills
- Planning skills
- Customer care skills
Personal Attributes
Essential criteria
- Enthusiastic and motivated
- Committed to providing the best possible service to patients
- Tact and diplomacy
Other
Essential criteria
- Flexible attitude and approach to work to meet Patient/Service needs
- Able to make own transport arrangements to meet the needs of the Service
- Willingness to cover in other geographical locations
Communication
Essential criteria
- Able to communicate effectively in written and verbal English language
Documents to download
Further details / informal visits contact
- Name
- Lisa Starling
- Job title
- Admin Team Lead
- Email address
- [email protected]
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