Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Secondment: 2 years
- Hours
- Full time - 37.5 hours per week
- Job ref
- 137-5605605-A
- Employer
- NHS Norfolk and Waveney Integrated Care Board
- Employer type
- NHS
- Site
- County Hall
- Town
- Norwich
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- 29/07/2024 23:59
Employer heading
Mental Health Navigator Administrator
NHS AfC: Band 3
NHS Norfolk and Waveney Integrated Care Board (ICB) plans and buys healthcare services for our local population. We are accountable for the performance and finances of the NHS across Norfolk and Waveney – a total budget of £2 billion a year. Known as NHS Norfolk and Waveney, the organisation works with local people, health and care professionals, and partner organisations to improve the health and wellbeing of our population.
The organisation is part of the Norfolk and Waveney Integrated Care System. A system dedicated to working with partners in local government, the voluntary sector and others and helping the NHS to support broader social and economic development and to tackle inequalities in health outcomes.
We believe strongly in creating a workplace built on teamwork, whilst allowing individuals to grow and develop in their own roles. Our main offices are based at 8th Floor of Norfolk County Hall, Martineau Lane, Norwich, NR1 2UE however we have a local office for the East of the region based in Beccles and another in the West of the region based in King’s Lynn, therefore travel across the Norfolk and Waveney footprint as well as out of county is required according to where our stakeholders are situated.
Our three ICS goals are:
- To make sure that people can live as healthy a life as possible.
- To make sure that you only have to tell your story once.
- To make Norfolk and Waveney the best place to work in health and care.
If you are someone who enjoys making a difference and would like to help people in Norfolk and Waveney live longer, healthier and happier lives then we would love to hear from you.
Job overview
Following the successful mobilisation and integration of the Transforming Care Navigator Service across Norfolk & Waveney, the Norfolk and Waveney Integrated Care Board (ICB) have been successful in securing two-years funding from NHS England to replicate this new way of working to support children & young people (CYP) that require support with their mental health who are in hospital, or may be at risk of hospital admission.
Main duties of the job
Are you committed to ensuring the rights of children and young people (CYP) are protected? Are you a positive and solution focused individual who is keen to learn and show a collaborative and compassionate approach to your work?
We are looking for an administrator who has a real passion for making a difference to children, young people and their families and carers in a person-centred way, to help bring their voices to life and achieve their outcomes.
The Norfolk and Waveney Integrated Care Board (ICB) are delighted to host this team; responsible for supporting children and young people who are inpatients in a Tier 4 mental health provision or are at risk of admission to hospital.
The Mental Health Navigator Team will be hosted by the Norfolk and Waveney ICB, but will work across the health, education and social care system. This two-year project will be driven by the lived experience of children and young people and their families, therefore our ‘experts by experience’ will be critical partners to shaping how we work.
Working for our organisation
Values:
Empathy/Understanding – Believes in an approach that requires an understanding of the needs from the perspective of the young person and their family.
Respect – Respects the opinions and beliefs of the young person and their family and works to ensure they are represented, with a commitment to the principles of person-centred, personalised care.
Positive and Solution focused – Has a positive, solution focused approach to ensuring the best outcomes for the young person and their family.
Commitment - Committed to ensuring the rights of young people are protected and enforce their views and preferences, and those of their families, are listened to. Tenacious in the pursuit of the appropriate support and outcomes.
Always learning - Committed to personal learning and helping the system learn and improve.
Compassionate – To listen and respond to the needs of the young person and their family with understanding and compassion.
Collaborative - Committed to joined-up, collaborative working.
Detailed job description and main responsibilities
Job Purpose
- Co-ordinate processes providing a range of administrative duties supporting the delivery of services within the Navigator Service.
- To deliver an effective and competent level of administration support and consistently deliver a “patient-focused” service which promotes good customer service and effective working relationships.
- The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
- The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and organisation.
Main Duties and Responsibilities
- Act as a point of contact for the team, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders and signposting to others, as appropriate.
- Answer telephone calls, take messages and pass on information accurately to the relevant department/person.
- Provide general administrative support to the team, ensuring that all documentation is logged and recorded on the appropriate system.
- Ensure that all Patient Identifiable Data (PID) is managed in accordance with national guidance.
- Diary management, including arranging appointments and meetings.
- Preparing for meetings and taking minutes/actions.
- Ensure that any complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating when appropriate.
- Draft internal and external communications for a range of audiences.
- Photocopying and word processing documents, letters, emails, minutes and reports when required. The post holder must have a standard level of keyboard skills and be competent with all Microsoft Office programmes.
- Be able to work on their own initiative to set timescales.
- Have a flexible/adaptable approach to their work in order to meet various deadlines.
- Arrange and oversee the maintenance of equipment used by the team, making recommendations for improvements as appropriate.
- Share knowledge and expertise to improve processes, participating in corporate reviews where appropriate.
- Develop good working relationships with internal and external customers, including regular communication, problem solving, and identification of improvements.
- Responsible for organising meetings for the department and planning any administrative work as required.
- Arrange external events and meetings, liaising with external stakeholders.
- Demonstrate office systems and department requirements to new starters.
- Inputting into, monitoring and printing reports from computerised systems.
- Undertake research as directed.
- To carry out other appropriate delegated duties as required.
- Be able to travel within Norfolk & Waveney.
- Be able to accommodate a hybrid model of working, including the ability to work from home and in the office.
Person specification
Essential & Desirable
Essential criteria
- Educated to NVQ level 3 in a relevant subject or equivalent level of qualification OR significant equivalent previous proven experience.
- Demonstrable experience of working in an administrative environment and working with computerised data systems.
- Excellent knowledge of Microsoft Office including Word, Excel, PowerPoint and Outlook.
- Confident communicator who can: Provide advice and guidance on a range of issues to internal and external customers, e.g. relating to administrative processes and procedures, directorate policies and practices etc.
- Confident communicator who can: Represent their team internally and externally.
- Confident communicator who can: Build and use relationships effectively.
- Good writing, data entry and telephone skills.
- Ability to work effectively as part of a team.
- Problem solving skills.
- Analyse facts and information where there is more than a straightforward option.
- Able to prioritise work and adapt as necessary.
- Able to work on own initiative, organising and prioritising own workload to set deadlines.
- Flexible in approach to meet the demands of the post and team.
- Resilient under pressure and ability to remain positive when challenged.
- Ability and enthusiasm to manage change and work flexibly and learn and adapt quickly to changing priorities and ways of working.
- Understand of and commitment to equality of opportunity and good working relationships.
- Ability to travel to places of work that may not be accessible by public transport.
- An ability to maintain confidentiality and trust.
- Good time keeping.
- Flexible approach to work.
- Be able travel to all Norfolk and Waveney ICB Offices and other venues within the ICB area as required.
- Operate a hybrid model of working, including the ability to work from home and in the office.
Desirable criteria
- Experience of working in a health care environment.
- Awareness of a range of health services/provisions.
- Knowledge of NHS issues
- Understanding of Data Protection legislation
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sam Allen-Gatt
- Job title
- Mental Health Navigators Team Manager
- Email address
- [email protected]
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