Job summary
- Main area
- Emergency Control
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 sessions per week
- Job ref
- 247-EOC-Q&CFac-0624
- Employer
- East of England Ambulance Service Trust
- Employer type
- NHS
- Site
- Regional EOC/ Trust wide
- Town
- Norwich
- Salary
- £28,407 - £34,581 Per annum
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
EOC Quality and Compliance Facilitator
NHS AfC: Band 5
Great healthcare requires great people. That’s why we are doing everything we can to recruit committed, skilled people – and to make sure we support our new and existing employees, so they choose to stay with us.
#WeAreEEAST
We encourage you to ensure that your application relates to the Person Specification (provided as part of the Job Description or as a separate attachment).
Please visit our recruitment support page for advice on completing your application.
Job overview
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The EOC Quality and Compliance Facilitator will provide support to the Quality pillar with the administrative functions and requirements of the Team. The post holder will support EOC audit and compliance related activities which include Health and Safety Inspections, and Infection Prevention and Control Audits, as well as EOC Compliance Reporting, Quality Control, and Governance of EOC Procedures and Processes, Engagement and Communications. The post holder will support the EOC Managers for Document Quality, Communications and Engagement, as well as EOC Compliance and Assurance to deliver a robust, effective, and safe service, which ensures the wider EOC Teams have all the tools required to deliver outstanding patient care. The post holder will support relevant EOC Managers across the Quality pillar to deliver on associated objectives, activities and workstreams, including quality control, and assurance processes for policy/procedural documents.
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Main duties of the job
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The post holder will create and implement robust communications and engagement plans, and facilitate staff communications and engagement, whilst supporting compliance and assurance functions to ensure best practice methods which will allow EOC staff to practice safely and effectively to meet the standards required by the business unit, wider Trust, and regulatory bodies. The post holder will need to perform well under pressure, be highly motivated and able to self-manage several complex workstreams whilst multitasking and prioritising conflicting deadlines and demands. The post holder will be required to work well as part of a team, have excellent communication and problem-solving skills, and build good relationships across all levels whilst ensuring they always act in a professional and confidential manner. |
Working for our organisation
EEAST employs over 5,000 staff with a further 1,000+ volunteers who between them cover 7,500 square miles and care for a population of more than 6 million.
Our three control rooms in Bedfordshire, Norfolk and Essex handle more than 1 million 999 calls every year, over 2,500 calls a day.
We manage a fleet of over 1,000 vehicles including double staffed ambulances, rapid response cars, operational commander response vehicles, patient transport and support service vehicles.
The East of England works alongside 17 Acute Trusts with Accident & Emergency services and a Major Trauma Centre in Cambridge. Access is available to neighbouring MTCs such as those in London.
Our core values:
- Care - We value warmth, empathy and compassion in all our relationships
- Teamwork - Together as one, we work with pride and commitment to achieve our vision
- Quality - We strive to consistently achieve high standards through continuous improvement
- Respect - We value individuals, including our patients, our staff and our partners in every interaction
- Honesty - We value a culture that has trust, integrity and transparency at the centre of everything we do
Our 4 goals are:
- Be an exceptional place to work, volunteer and learn
- Provide outstanding quality of care and performance
- Be excellent collaborators and innovators as system partners
- Be an environmentally and financially sustainable organisation
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the associated attachment/s.
Person specification
Qualifications
Essential criteria
- Educated to Diploma Level 4 or equivalent experience.
Skills and Knowledge
Essential criteria
- Knowledge and understanding EOC specific policies and procedures.
- Ability to work under pressure in a busy working environment and able to multitask.
- Good verbal and excellent written skills, with ability to produce, edit, and proofread documents, with sound command of grammar, spelling, and punctuation.
Experience
Essential criteria
- Experience of working in an EOC or a similar environment.
- Experience of completing audits, identifying issues, and seeking resolutions
Desirable criteria
- Experience of building effective networks and relationships within and outside the Organisation.
Personal Qualities
Essential criteria
- Excellent interpersonal skills with the ability to communicate and work with staff from across the Organisation.
- Proven planning and organisational skills and the ability to multitask and juggle conflicting deadlines and workloads.
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Zoe Martindale
- Job title
- EOC Improvement Manager
- Email address
- [email protected]
- Telephone number
- 07715 496593
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