Job overview

An exciting opportunity has arisen to join the team in our Unscheduled Community Care Hub  covering Beds and Luton. The hubs operate seven days a week, 0800-2000, for a passionate, appropriately qualified clinician to work in a dynamic and fast-paced environment as part of a multi-disciplinary team ensuring an appropriate healthcare system response to EEAST low acuity 999 calls which EEAST pioneered and is leading the way on within the ambulance sector. 

You will build on trusted partnerships and relationships with key internal and external stakeholders, working collaboratively as part of multi-disciplinary health professionals within the hub to effectively coordinate an appropriate healthcare response to the patient’s care needs identified by their 999 calls and by taking a system-based approach to the needs identified.   

This will be achieved by the UCCH clinician identifying a suitable low-acuity call through discussion with the multi-disciplinary team in the hub that is in line with the standard operating procedure (SOP) and passing it over to a local system partner/healthcare provider to respond to. 

The UCCH clinician will need to have an combination of clinical expertise and effective decision-making skills to ensure the patient’s needs are met. Taking a collaborative system-based approach as part of a multi-disciplinary team to the patient’s care needs will ensure the delivery of the right care, right place, right time from the right service to our patients.

Main duties of the job

The role follows the standard UCCH rota pattern across 7 days a week. 

• To take clinical accountability for EEAST patient cases being sent to the UCCH, supporting the acceptance of cases or early rejection, pending local arrangements
• To work as an autonomous practitioner and provide high-quality complex clinical support and advice using knowledge, skills, critical thinking, and professional judgement to ensure patients are referred to correct services, alternative to ambulance dispatch
• To work towards service delivery targets, clinical indicators, and national and locally negotiated targets, being the Trust Lead in the UCCH to ensure evidence-based health care delivery to the local community
• Provide clinical assessment and support to patients during high 999 demand, in line with EEAST Clinical Safety Plan actions for escalation
• Utilise EOC (Emergency Operating Centre) software systems such as CAD (Computer Aided Dispatch), LowCode and MIDOS, and process information as required to ensure accurate information received from callers/patients with a predominantly C3-5 category into the computer systems, ensuring the veracity of data at the point of input. Ensure all consultation details are accurately recorded and cross-referenced information can be accessed
• To provide clinical and professional expertise as required to all colleagues. To be a central resource for clinical expertise and knowledge providing information on evidence-based health care to other EEAST professionals

Working for our organisation

Excellent communication and listening skills are essential within this role. You will need to have good keyboard skills, be able to work autonomously or as a member of a team and effectively manage your time whilst under conflicting demands.