Job summary
- Main area
- Hear & Treat
- Grade
- Band 6
- Contract
- Permanent: 37.5 Hours Rota Pattern.
- Hours
- Full time
- Other
- Job ref
- 247-SS-UCCHubC-0624
- Employer
- East of England Ambulance Service Trust
- Employer type
- NHS
- Site
- Individual UCCH Locations
- Town
- Individual UCCH Locations
- Salary
- £35,392 - £42,618 per annum
- Salary period
- Yearly
- Closing
- 15/07/2024 23:59
Employer heading
![East of England Ambulance Service Trust logo](https://static.trac.jobs/employer-logos/523.png)
Unscheduled Community Care Hub (UCCH) Clinician
Band 6
Great healthcare requires great people. That’s why we are doing everything we can to recruit committed, skilled people – and to make sure we support our new and existing employees, so they choose to stay with us.
#WeAreEEAST
We encourage you to ensure that your application relates to the Person Specification (provided as part of the Job Description or as a separate attachment).
Please visit our recruitment support page for advice on completing your application.
Job overview
Provide clinical presence in the Unscheduled Community Care Hubs (UCCH) as the physical presence to support the engagement and collaboration between the Emergency Operating Centre dedicated Clinician and UCCH Team. Working to ensure calls received by EEAST (East of England Ambulance Service NHS Trust) who require an alternative resource are directed to the correct provider utilising the Cleric portal and manual referrals of calls and to identify gaps in service working with the ICS (Integrated care systems) to improve pathway access. Developing trusted partnership working and engagement with the locality teams as a single point of contact to the wider healthcare community to support the right care, right place, right time and by the right service to meet the patient’s needs.
Main duties of the job
We currently have the following locations available:
- Bedfordshire & Luton (Location TBC)
- Hertfordshire & West Essex Hub (Robertson House, Stevenage)
- Norfolk and Waveney (IC24 Reed House, Norwich)
- Mid and South East Essex (Rochford Community Hospital)
- Suffolk and North East Essex (Aspen House, Colchester)
- Cambridgeshire & Peterborough ICS (Location TBC)
The role follows the standard UCCH rota pattern across 7 days a week.
Working for our organisation
Excellent communication and listening skills are essential within this role. You will need to have good keyboard skills, be able to work autonomously or as a member of a team and effectively manage your time whilst under conflicting demands.
Detailed job description and main responsibilities
To take Clinical accountability for patients calling 999, working as an autonomous practitioner and provide high quality complex clinical triage using knowledge, skills, critical thinking and professional judgement supported by clinical assessment software.
To consult on caller symptoms to ensure the appropriate emergency response or referral to an alternative care pathway is made. To work with other external agencies to increase successful Heat & Treat outcomes.
Person specification
Knowledge & Experience
Essential criteria
- Present or recent 2 years post registration experience in a clinical environment.
- Experience in the field of A&E, Medical or Primary Care setting.
- Previous experience of face to face or telephone triage
- Previous experience of making autonomous clinical decisions
Able to handle distress
Essential criteria
- Able to deal effectively with highly distressed callers some of whom maybe be suicidal.
Personal Skills
Essential criteria
- High level of I.T and telephony dexterity.
Personal Aptitude
Essential criteria
- Ability to utilise critical analysis skills demonstrating knowledge of differential diagnosis during assessment
- Experience of audit, evaluation and Clinical Governance
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Richard Smith
- Job title
- EOC Clinical Lead
- Email address
- [email protected]
- Telephone number
- 07563383067
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