Job summary
- Main area
- Clinical Support Worker
- Grade
- Band 3
- Contract
- Permanent: Internal Rotation
- Hours
- Full time
- Part time
- Job ref
- 839-6389465-AK
- Employer
- Norfolk Community Health and Care NHS Trust
- Employer type
- NHS
- Site
- Pineheath Ward - Kelling Hospital
- Town
- Holt
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- 10/07/2024 23:59
- Interview date
- 26/07/2024
Employer heading
Clinical Support Worker
Band 3
NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Job overview
Pineheath Ward delivers quality, patient centred care within our 24 bedded unit, providing rehabilitation to a group of patients with varying complexities of needs including palliative care. We accept adult patients of all ages who have rehabilitation needs. Our patients come to us following medical, surgical or orthopaedic treatment, sometimes directly from their homes.
Opportunities exist for further training and development within the role. You will be joining an enthusiastic, supportive, friendly multidisciplinary team.
The post involves rotation between day/night duties, full/ part time posts are available. Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another.
Praising NCH&Cs compassionate, inclusive and effective leadership at all levels, the CQC observed that our staff are well supported to make positive changes and innovations.
Main duties of the job
1. To accurately and promptly carry out the instructions of the Registered Nurse (RN) who is professionally accountable for the delivery of care.
2. To carry out duties as specified within the trust’s Approved Core Task List for Clinical Support Worker (working within assessed competence)
3. To report to registered staff any patient that gives cause for concern or any observed changes in a patient’s clinical condition.
4. To support patient’s emotional well-being by supporting positive conversations, actively encouraging participation in ward-based activities
5. To accurately document all care delivered to patients, including recording documentation electronically on trust systems maintaining confidentiality at all times.
6. To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. Be aware of role in emergency situations and what actions should be undertaken.
7. To be aware of and adhere to all trust policies / procedures / nursing guidelines when undertaking any activities.
8. To make patients welcome to the clinical area and participate in the admission process under the supervision of registered staff.
9. To keep the clinical area clean and tidy maintaining a safe environment
10. To adhere to trust infection control procedures.
11. To support relatives under the guidance of a RN.
12. To assist with the discharge process for patients directed by RN and or member of Multidisciplinary Team (MDT)
Working for our organisation
NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an Outstanding rating from the Care Quality Commission (CQC).
Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&Cs compassionate, inclusive and effective leadership at all levels, the CQC observed that our staff are well supported to make positive changes and innovations.
Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS Community Trust in the country to be awarded the title.
Find out more about working for our organisation here: https://online.flippingbook.com/view/226719057/
Detailed job description and main responsibilities
Communication
1. To welcome patients, visitors, and relatives to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication and respond appropriately.
2. To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within remit and pass on enquiries to the Registered Nurse.
3. Communicate effectively within the nursing team, multi-disciplinary team and other departments to ensure that patient care is well planned and coordinated.
4. To contribute to the handover of the care of patients within the team under the direct supervision of a RN maintaining confidentiality at all times.
5. Report and record using the trust’s systems (Datix) of all incidents, accidents, and complaints to the senior nurse on duty.
6. Use the System One and ICE and other trust systems as required by the clinical area.
Management
1. Take all reasonable steps to ensure the safe keeping of patient’s property in accordance with trust policy
2. Promote a professional, welcoming and uncluttered environment, keeping all storage areas safe and clean and tidy.
3. To share responsibility in the care and maintenance of all equipment in the clinical area.
4. Ensure all waste and soiled linen is disposed of in line with trust policy.
5. Participate in audit under the direction of the RN.
6. Cleaning and checking of beds, lockers, oxygen, and suction equipment in the clinical area following the discharge of a patient and in preparation for admission.
Professional/Educational
1. To ensure up to date with all mandatory (including if appropriate safeguarding and safeguarding supervision) training sessions.
2. To have completed the Care Certificate or relevant experience in a care setting.
3. To be flexible in relation to patient requirements.
4. To continue personal development in relation to identified objectives.
5. To supervise and support new staff and working with local induction programme
6. Maintain up to date knowledge of changes in policies and procedures relevant to the post
7. Participate in training and supervision sessions relevant to the clinical area this could include clinical competences where appropriate
8. Ensure that attendance at an annual appraisal is maintained and document.
Person specification
Qualifications
Essential criteria
- Education to GCSE level Grade C in English and Mathematics or equivalent
- Care Certificate and or equivalent health care experience
Desirable criteria
- City and Guilds NVQ Level 3 in Care/Health and Social Care
Other
Essential criteria
- Able to make own travelling arrangements
- Ability to work 12.5 hour shift patterns
- May be required to work in other community hospital’s within our Trust in order to meet the needs of the service
Experience
Essential criteria
- Some previous experience in a nursing/Care Assistant role
Communication
Essential criteria
- Clear oral communication
- Basic computer skills
Personal and People Development
Essential criteria
- Polite/courteous
- Caring personality
- Sensitive and tolerant
- Resilient
Personal Attributes / Behaviours (linked to the Trust’s Behaviour Framework)
Essential criteria
- Good interpersonal skills
- Responds positively to change
- Flexible
- Ability to work as part of a multi-disciplinary team
- Social skills
Skills, abilities and knowledge
Essential criteria
- Good interpersonal skills
- Responds positively to change
- Good interpersonal and communication skills
- Good organisational skills
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Susan Garside
- Job title
- Ward Manager
- Email address
- [email protected]
- Telephone number
- 01263 710575
If you have problems applying, contact
- Address
-
Room 218, Norwich Community Hospital
Bowthorpe Road
Norwich
NR2 3TU
- Telephone
- 01603 697444
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