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Job summary

Main area
Administration
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
177-ELEC-6264530
Employer
James Paget University Hospitals NHS Foundation Trust
Employer type
NHS
Site
James Paget University Hospital
Town
Great Yarmouth
Salary
£22,383 per annum pro rata
Salary period
Yearly
Closing
10/07/2024 23:59

Employer heading

James Paget University Hospitals NHS Foundation Trust logo

Clinic Receptionist

NHS AfC: Band 2

The James Paget University Hospitals NHS Foundation Trust serves a population of around 250,000 people in the Great Yarmouth, Lowestoft and Waveney areas. The Trust provides an integrated hospital and community children’s service. 
Patent and staff experience is important to us and these are the behaviours we live by: 
 
  • Putting patients first
  • Aiming to get it right 
  • Recognising that everybody counts
  • Doing everything openly and honestly

 
‘Prior consideration will be given to NHS At Risk staff within East of England'

Job overview

An exciting opportunity has arisen for a part time Receptionist to join our team within the Division of Surgery.

This is a highly diverse, demanding but rewarding role. The successful candidate will be a confident individual who thrives on challenge and a high workload. You must be organised, have the ability to work under your own initiative and able to prioritise a competing workload.

Applicants must have a flexible approach to working practices to meet the needs of the service and have administrative experience. The post-holder will be required to provide a highly efficient administrative service for the Outpatient Department.

Main duties of the job

You will be joining a dedicated administrative team that supports patient care within the clinical outpatient environment and provides a focal point for receiving patients, relatives and carers attending for an outpatient appointment.

Working for our organisation

We are looking to appoint a self motivated individual with great interpersonal skills and a commitment to customer service to work as an Outpatient Receptionist within the surgical outpatient areas at the James Paget University Hospitals NHS Foundation Trust.  

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification for a more detailed description and main responsibilities of this position.

Person specification

Education and Qualifications

Essential criteria
  • 4 GCSE's grade D or above including mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications
Desirable criteria
  • NVQ 2 in Customer Care or administration experience including recent face to face working with the general public

Experience

Essential criteria
  • Basic knowledge of the Receptionist role
  • Knowledge of the importance of confidentiality and data protection issues in a healthcare environment
Desirable criteria
  • Experience of working with the general public
  • Experience of working with clinical teams
  • Experience of working with NHS IT systems

Skills

Essential criteria
  • Good keyboard/IT skills with the ability to accurately input data
  • Good literacy and numeracy skills
  • Good organisational/time management skills with the ability to demonstrate intiative when balancing work demands
  • Ability to work in a pressurised working environment with frequent interruptions
  • Good communication skills and the ability to interact professionally with patients, relatives and other staff groups

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveInvestors in People: GoldImproving working livesDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.CTP The Ministry of Defence partnering with Right ManagementCare Leaver CovenantCare Quality Commission - Requires improvementStep into healthArmed Forces Covenant

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sherry Woods-Flaxman
Job title
Business Manager
Email address
[email protected]
Telephone number
01493 453022
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