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1. To provide the first point of contact for the ward,  for all enquiries received from patients’ relatives/carers, all groups of trust staff and external agencies ensuring the correct management thereof in each particular case. Present a professional, calm and confident manner in line with the Trust’s Values & Behaviours.

2. To provide an administration service to the inpatient area including, but not limited to:

a. Maintaining accurate information and patient demographics within Trust PAS system referencing the Patient Reception Policy.

b. Supporting clinical staff in ensuring the Trust meets accessible information standards for patients with communication difficulties.

c. Ensuring patients’ admission and discharge times are electronically captured.

4. To ensure that all relevant documents, including tests/reports, are correctly inserted in patients’ notes whilst on the ward/department and to ensure all notes are up to date before patients’ departure.

5. To be responsible for checking e-discharge summaries following patients’ discharge/transfer to ensure this has been communicated to relevant departments for follow up procedures or appointments.

6. To record, on a real time basis, admissions, discharges, transfers and details on the Trust’s computer systems e.g. VTE, iPM.

 Any other appropriate duties which may be required to meet the needs of the service.