Job summary
- Main area
- Audiology Secretary/Administrator
- Grade
- NHS AfC: Band 3
- Contract
- Fixed term: 12 months (20 hours per week)
- Hours
- Part time - 20 hours per week (Preferably over 5 days)
- Job ref
- 177-ELEC-6300232
- Employer
- James Paget University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- James Paget University Hospital
- Town
- Gorleston
- Salary
- £22,816 - £24,336 per annum pro rata
- Salary period
- Yearly
- Closing
- 15/07/2024 23:59
Employer heading
Audiology Secretary/Administrator
NHS AfC: Band 3
Patent and staff experience is important to us and these are the behaviours we live by:
- Putting patients first
- Aiming to get it right
- Recognising that everybody counts
- Doing everything openly and honestly
Job overview
Are you are a forward thinking, enthusiastic, friendly, people person who thrives in a busy office environment then you could be the right person to join our Audiology Administrative Team.
The Audiology Department offers a comprehensive and fully embedded diagnostic and rehabilitative service for both adults, children and includes Newborn Hearing Screening. We are also an established training site for undergraduate students and apprentices. Our department offers excellent facilities and a good working environment. We pride ourselves in offering the highest standard of care and as such receive excellent feedback from our both our patients and staff Friends and Family Tests.
Main duties of the job
The post holder will be required to have a high level of secretarial experience in a busy office, be required to prioritise a full workload which includes diary management, managing patients and clinics in Auditbase the Audiology Patient Management System (PMS) and the Trust PMS - iPM, making appointments, answering the phone, typing correspondence, liaising with other departments in the Trust along with other office duties. It would be advantageous if the post holder had an understanding of DMO1 and 18 week RTT pathways and waiting lists.
The post holder should be an effective team player who is able to adapt to change and be flexible in their approach to work. Knowledge and understanding of the Trust’s IT systems is a requirement for this post.
The Audiology department is a particularly busy department and the post holder will need to perform well under pressure and have a pleasant approachable manner when dealing with the public and members of staff. A first-rate standard of typing and excellent communication skills, both written and verbal is essential.
Working for our organisation
The James Paget University Hospital is a 540 bedded Acute & Community Foundation Trust. It serves a catchment area of approximately 220,000 and is situated on the Norfolk /Suffolk border outside the sea-side town of Gorleston and offers excellent staff facilities including staff accommodation, car parking and on-site crèche facilities. The Trust actively encourages personal development and is active in the Improving Working Lives Agenda.
The locality is an area of outstanding natural beauty with both the Norfolk Broads and the picturesque coastline being within easy reach. It also offers leisure facilities and the vibrant, historic city of Norwich is only a short drive away. London is just over 90 minutes away by train from Norwich
Detailed job description and main responsibilities
Provide a comprehensive clinical secretarial and administrative service to the Clinical Team of the Head of Audiology, Audiologists and Hearing Therapist to enable them to carry out their duties in an effective and efficient manner and ensure efficiency in patient care under the guidance of the Senior Audiology Secretary / Administrator.
Deal competently and effectively with all written, telephone and face to face enquiries from patients, medical and nursing staff, GPs, Social Services and other health professionals and non-clinical staff. Delivering appropriate information to the patient, relevant team member/clinician for action and deal with enquiries for the team.
Under the guidance of the Senior Audiology Administrator be responsible for the comprehensive organisation of the central diary, booking, sending and rescheduling all of the various appointments for the Audiologists , Paediatric Audiologists and Hearing Therapists.
It would be preferable for the post holder to work flexibly across 5 days
Person specification
Qualifications
Essential criteria
- Typing qualifications to RSA II or equivalent
- Good general standard of literacy and numeracy including GCSE English
Desirable criteria
- Knowledge of medical terminology/AMSPAR qualification
Experience and knowledge
Essential criteria
- Previous digital/audio typing experience
- Significant secretarial experience in a clinical environment
Desirable criteria
- Working knowledge and experience of using NHS systems
Skills, abilities and competencies
Essential criteria
- Excellent verbal and written communication skills
Desirable criteria
- Ability to work to tight deadlines and maintain concentration in a pressurised working environment
Experience
Essential criteria
- Knowledge and understanding of the Trust’s IT systems is a requirement for this post.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jenette Powell
- Job title
- Head of Audiology
- Email address
- [email protected]
- Telephone number
- 01493 453472
- Additional information
Informal visits and enquiries are welcome – please contact Mrs J Powell, Head of Audiology 01493 452342 or 453473
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