Swydd wag: 999 Emergency Call Handler - Essex, East of England Ambulance Service Trust, Chelmsford

Crynodeb o'r swydd

Prif leoliad

Emergency Operations Centre

Gradd

Band 3

Contract

Parhaol: Part time and Full time available

Oriau

Llawnamser
Rhan-amser
Gweithio hyblyg

37.5 awr yr wythnos (Part time & full time available, with flexible working arrangements available (applicants that can work evenings are of particular interest))

Cyfeirnod y swydd

247-EOC-ECH-E-0624

Cyflogwr: East of England Ambulance Service Trust
Math o gyflogwr: NHS
Gwefan: Chelmsford EOC
Tref: Chelmsford
Cyflog: £22,816 - £24,336 per annum + additional uplift for unsocial hours (*21% of salary)
Cyfnod cyflog: Yn flynyddol
Yn cau: 12/07/2024 23:59

999 Emergency Call Handler - Essex

Band 3

Great healthcare requires great people. That’s why we are doing everything we can to recruit committed, skilled people – and to make sure we support our new and existing employees, so they choose to stay with us.

#WeAreEEAST

We encourage you to ensure that your application relates to the Person Specification (provided as part of the Job Description or as a separate attachment).
Please visit our recruitment support page for advice on completing your application.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Please see the attached Job Description and Person Specification for a more detailed overview of the role and it's requirements.

Manyleb y person

Qualifications

Meini prawf hanfodol

4 GCSEs at grade C or above (or an equivalent qualification) including English or equivalent suitable Call Centre experience.

Skills & Knowlegde

Meini prawf hanfodol

Effective verbal and written communication skills
Work on own initiative
Prioritise and undertake numerous tasks simultaneously
Remain calm under pressure
Work as part of a high performance team

Personal Attributes

Meini prawf hanfodol

High standards of personal professionalism
Determination to meet targets
Ability to judge priorities when dealing with emergency situations
Willingness to learn
Empathy and compassion

References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.

All appointments will be subject to currently having a clean disciplinary record.

Please be advised that a No Smoking Policy is in operation throughout the Trust.

Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.

If you have a disability and wish to send in an alternative format of the application form please contact the Recruitment Team on 01234 243200

PLEASE NOTE - If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these e-mail providers may divert any communications straight in to your "junk" inbox.
You may wish to add any addresses featuring 'trac.jobs' to a safe list.

The Trust reserves the right to close this vacancy before the advertised closing date if a large number of applications are received. If you would like to apply for this position then please keep this information in mind when preparing your submission.

Please note that if you have not had a response from us after one month of submitting your application, you have not been shortlisted for interview.

Mindful employer. Being positive about mental health.

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw: Zainub Khan
Teitl y swydd: Recruitment Specialist - EOC
Cyfeiriad ebost: [email protected]
Rhif ffôn: 07736 625 478

Rhestr swyddi gyda East of England Ambulance Service Trust yn Gwasanaethau brys neu bob sector

Gwneud cais ar-lein nawr Anfonwch hysbysiadau ataf am swyddi gwag tebyg

Dod o hyd i swyddi mewn...

Swyddi penodol:

Custody Healthcare Practitioner (Registered Nurse / Registered Paramedic)

Custody Healthcare Practitioner (Registered Nurse / Registered Paramedic)

London

Experienced first level Registered Adult / Mental Health Nurses and Paramedics required.

Aggressive? Or suffering from a mental health crisis? Uncooperative? Or in need of an appropriate adult? Substance misuser? Or suffering from a head injury? This is where your detective skills really count.

Are you looking for a hugely rewarding challenge in a new environment? Are you ready to put your clinical knowledge to the test, whilst enhancing your independent practice?

Please click below for more information.

Rhagor

Admiral Nurse

Admiral Nurse, Clinics Programme

Department: Admiral Nurse Clinics

Location: Remote – mobile, with extensive travel and midweek overnight stays

Hours of work: 37.5 hours per week

Contract: Permanent, full-time

Salary: £43,700-£45,000 per annum

Closing date: Thursday 4th July 2024 at 10.00am

Annual leave: 33 days (plus eight bank holidays)

Benefits:

· enhanced maternity, paternity and adoption leave, and shared parental pay

· family-friendly policies

· 8% employer pension contribution (Aviva) or opportunity to continue NHS pension

· free health cashback plan (Medicash): employee cover plus up to four dependent children

· 24/7 virtual GP access (UK registered), plus access to Best Doctors

· free, confidential employee assistance programme (Health Assured)

· access to wellbeing app (healthy living tips and Bright TV)

· flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*

· learning and development committed (bespoke training, LinkedIn Learning etc)

· employee health and wellbeing committed (Menopause Friendly accreditation, Disability Confident employer etc)

Background

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

Purpose of the job/about the role

Dementia UK has entered into an exciting three-year corporate partnership with a national partner. As a key component of this initiative, we will establish face-to-face Admiral Nurse clinics across the UK. This new team will bring Admiral Nursing to high street locations across England, Scotland, Wales, and Northern Ireland.

As part of the national Clinics Programme Team, you will provide in-person biopsychosocial support and advice, sharing your specialist dementia nursing expertise to help families manage the complexities of the condition. Your focus will be on supporting family carers, people affected by dementia, and professionals who require specialist dementia guidance in areas of the UK where Admiral Nurse services are currently unavailable, bringing a much-needed service directly to local communities. Throughout your work, you will consistently promote Admiral Nursing and a family-centred approach to dementia care.

You will receive full support with your continuous professional development from the Admiral Nurse Academy.

As this unique nursing role offers you the opportunity to travel across the country, and will include overnight stays, flexibility is essential. When not delivering face-to-face clinics, you will provide support on our Helpline, working from home.

To apply, you must be a registered nurse with the NMC, have significant experience in dementia care, and demonstrate a history of supporting people with dementia and their families and carers.

This is a truly exciting and varied role where your expertise will have a genuine impact on people in need of support that would otherwise not be available in their area. Join us in making a difference to the lives of those affected by dementia and helping ensure no one faces dementia alone.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.

Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident employer. If you would like support to make an application or to tell us you are applying under the Disability Confident scheme, contact [email protected].

Rhagor

Admiral Nurse – Delivered Services

Join our Delivered Services team as an Admiral Nurse and bring your specialist dementia nursing expertise to support family carers, people affected by dementia, and professionals who require specialist advice. You’ll be a key member of our team, providing biopsychosocial support through our National Dementia Helpline and Virtual Clinic appointments.

In addition to your core responsibilities, you’ll have the opportunity to lead and support other clinical projects across the charity, benefit from monthly clinical supervision, and participate in a range of learning opportunities to support your ongoing professional development.

As an Admiral Nurse, you’ll be responsible for providing nursing support and expertise, offering practical guidance to colleagues, the general public, those with dementia, and others in supporting family and relationship-centered approaches to dementia care. You’ll also lead and coordinate shifts as required, providing clinical supervision to others and assist with the development, evaluation, audit of the service, carer and supporters in different settings.

To be successful in this position, you’ll need to be an active Registered Nurse on the NMC register with a post-registration qualification or training in dementia care or a relevant subject. You will have significant experience of practicing as an Admiral Nurse or dementia specialist nurse and previously worked with people who have dementia and their family, carer and supporters in different settings.

Strong communication skills are essential, as is a proven track record of providing high standards of clinical leadership and specialist nursing support. You should be adept at providing clinical advice, clinical supervision, and advocating for family carers.

Please click for more information.

Rhagor

Crynodeb o'r swydd

Teitl cyflogwr

999 Emergency Call Handler - Essex

Band 3

Trosolwg o'r swydd

Prif ddyletswyddau'r swydd

Gweithio i'n sefydliad

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Manyleb y person

Qualifications

Meini prawf hanfodol

Skills & Knowlegde

Meini prawf hanfodol

Personal Attributes

Meini prawf hanfodol

Bathodynnau ardystio / achredu cyflogwyr

Gofynion ymgeisio

Dogfennau i'w lawrlwytho

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Dod o hyd i swyddi mewn...