Job overview

The post holder will support the partial booking system for Audiology and administration tasks for the Audiology clinical team.  Knowledge of Audiology clinics will be required to enable the post holder to make, amend and cancel appointments both new and follow-up to allow optimum clinic utilisation.

The post holder will work closely with both the clinical and administration  teams across all Audiology sites. This post will require excellent organisational skills without direct supervision, prioritising workload according to predefined timescales and targets.

Main duties of the job

Key Responsibilities 

• Ensure clinic capacity is utilised and cancellations are kept to a minimum
• Ensure Audiology waiting lists are managed appropriately
• Communicate regularly with senior lead in YYF
• Ensure all appointments are booked within internal and national targets

• Utilise patient focused booking and direct patient booking to increase clinic utilisation and reduce DNA rates
• Ensure patients are assigned to the right clinic first time
• Ensure an efficient telephone service is maintained

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Welsh Language Skills need to be learned on appointment. 

Working for our organisation

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020.  Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.