Job summary
- Main area
- Digital, Data and Technology Directorate
- Grade
- Band 4
- Contract
- Permanent
- Hours
- 37.5 hours per week (Full Time 37.5 hours a week)
- Job ref
- 040-AC280-0724
- Employer
- Aneurin Bevan University Health Board
- Employer type
- NHS
- Site
- B Block Mamhilad House
- Town
- Pontypool
- Salary
- £25,524 - £28,010 per annum
- Salary period
- Yearly
- Closing
- 31/07/2024 23:59
Employer heading
Clinical Applications Officer - INTERNAL
Band 4
We encourage applications from those who consider themselves to have a disability and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed
Job overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD
An opportunity has arisen to join the Clinical Applications, Implementation Support & Training (CAIST) Team within the Digital, Data and Technology Directorate to recruit a full time, permanent Clinical Applications Officer. This would be an excellent opportunity to gain experience and skills to further your career. The team are responsible for developing and implementing new clinical systems and supporting major system such as WelshPAS (WPAS), Clinical Workstation (CWS) CareFlow, and Welsh Community Care information System (WCCIS) .
The successful candidate should have a good understanding of using computers and Microsoft O365. Experience of using NHS clinical systems would be advantageous.
Main duties of the job
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD
Please refer to the attached job description and personal specification for the job role. If you think you are the right person for the job, we welcome your application.
The ability to speak Welsh is desirable for this post; Welsh and / or English speakers are equally welcome to apply.
Please note that we will only accept applications from staff currently employed by Aneurin Bevan University Health Board
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS Organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage on your career, we have opportunities for everyone to start, grow and build your career. The Health Board provides integrated acute, primary and community care, serving a population over 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work/life balance, provide Occupational Health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to homes as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialists and critical care and is the newest addition to the clinical futures strategy which opened November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD
Person specification
Qualifications
Essential criteria
- A level standard or equivalent qualification / experience
- ITIL or equivalent ICT qualification or skills
- Training Qualification or willingness to undertake
Desirable criteria
- Supervisory Qualification
Experience
Essential criteria
- Extensive knowledge of Health Boards core systems such as CWS / WPAS / WCCIS / CareFlow / WCP
- Previous training experience
- NHS administration experience
Desirable criteria
- Supervisory experience
- Previous Help Desk or Customer Service experience
Knowledge
Essential criteria
- Excellent level of knowledge of clinical workflows and NHS processes
- Specialist knowledge of some of the Health Boards core systems
- Knowledge of NHS Data Dictionary
- Aware of Organisational Policies and Procedures
Desirable criteria
- Knowledge of Service Management processes
- Creating/maintaining documentation
- Understanding of Project Methodology
- Good knowledge of key contacts throughout the Health Board
Skills
Essential criteria
- Highly proficient in the use of MS Office 365
- Excellent communication skills with all levels of staff
- Excellent customer service skills
- Ability to interpret facts and decide on outcomes
- Ability to prioritise and plan workloads to meet deadlines effectively
- Ability to supervise staff
- Able to work within guidelines and policies
- Proven organisational Skills
Desirable criteria
- Ability to learn new software packages quickly
- Efficient use of a call system such as Seren (Halo) prioritising and escalating tickets
Personal Attributes
Essential criteria
- Well organised, logical thinking and reliable
- Team player and also able to work independently using own initiative
- Mature approach and good communicator
- Able to maintain high levels of confidentiality
- Able to work under pressure
- Confident & self-motivated
- Able to travel to undertake the duties of the post at various locations
- Flexible approach to working arrangements. (Occasionally required to work unsociable hours)
Desirable criteria
- Welsh Speaker
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Mark Coneyworth
- Job title
- Clinical Applications Officer
- Email address
- [email protected]
- Additional information
Denise Morgan -Clinical Applications Team Manager
Contactable via MS Teams
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