Job summary
Employer heading
Academy Receptionist
Band 2
We provide healthcare services to people living in Bridgend, Merthyr Tydfil and Rhondda Cynon Taf county borough areas, serving a population of around 450,000. We are ideally situated between Wales’s capital city, Porthcawl to the west, and the stunning scenery in the Brecon Beacons.
Our vision is to care for our communities and patients by preventing ill-health, promoting better health, providing excellent services and reducing the need for inpatient care wherever possible through the provision of strengthened home, primary and community care.
We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity and marriage and civil partnership.
Cwm Taf Morgannwg is a Living Wage Employer.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh or English, and no preference will be given to applications submitted in either language.
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed
Job overview
To provide a comprehensive clerical, reception service to the National Imaging Academy Wales.
The post holder will work as part of the team to ensure that a high quality service is delivered efficiently and effectively.
At all times the post holder will be expected to use discretion, sensitivity and deal with information in a confidential and professional manner.
This post is fixed term for 12 months to cover the needs of the service.
Main duties of the job
To provide professional, efficient, and accurate administrative support to the National Imaging Academy Wales. The primary function of this role will involve reception support.
The role also includes general administrative tasks including booking hospital appointments, using electronic patient systems, and dealing with patient notes.
You will be responsible for delivering a high standard of care to our patients whilst ensuring queries are dealt with in a professional manner supporting the work of the National Imaging Academy in the provision of an efficient and effective service.
The post holder will work independently, within standard operating practices to deliver a comprehensive administrative/support function for the National Imaging Academy.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications and/or Knowledge
Essential criteria
- Knowledge of administrative systems
- Evidence of continuous ongoing learning
Desirable criteria
- NVQ Level 2.
Experience
Essential criteria
- Experience of working with members of the public.
- Previous experience in a clerical, administration, reception role
Desirable criteria
- Previous experience of working within the NHS.
- Knowledge of the Patient Administration System used in the Health Board.
Aptitude and Abilities
Essential criteria
- Effective communication skills.
- Good organisational computer and keyboard skills.
Desirable criteria
- Ability to speak Welsh to Level 3.
- Work independently without need for supervision.
- Ability to prioritise and use own initiative.
Values
Essential criteria
- Confident, conscientious, and enthusiastic.
Other
Essential criteria
- Ability to exert moderate physical activity when moving and handling equipment e.g. case note trolleys or patients wheelchairs.
Desirable criteria
- If required, travel to other UHB sites in a timely manner to undertake duties of the role.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Katie Smeathers
- Job title
- Office Manager and Events Coordinator
- Email address
- [email protected]
- Telephone number
- 01656 334160
- Additional information
Contactable Monday-Friday 09.30-16.00
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