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Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

The post holder will receive process and record all out patient referrals using your experience and knowledge of the RadIS software. You will access and use another patient software system, Myrddin, to confirm and identify patient details and errors.

• Make the appointments for patients undergoing a wide range of specialised radiological procedures.
• Contact the patient and arrange a mutually agreeable appointment time.
• Because you will be dealing directly with patients you will frequently need to persuade them to take short notice appointments, as you will have knowledge of their conditions and need of urgency.
• Submit all referral letters/requests to Consultants in line with Departmental procedures for examination vetting to take place in a timely manner.
• Possess excellent communication skills to deal with queries from doctors, ward staff, clinic staff, general practices, other hospitals and patients. You will frequently be expected to give information to people with communication difficulties.
• Be directly responsible for the maintenance of lists at their maximum capacity to ensure waiting list targets are met, rebooking cancellations and arranging short notice appointments to make maximum use of all available time slots.
• Be responsible for the cancellation of Consultant lists and re-allocation of appointments in accordance with Departmental procedures.
• Be able to use a computer for your role.
• Will need to ensure data is checked and entered accurately.
• Report potential breaches in waiting times to your line manager.
• Be able to prepare a four week forecast of appointment waiting times for discussion at departmental meetings.
• Train new staff as required.
• Assist in providing a caring, confidential, diagnostic service to all patients, ensuring their dignity and privacy are not compromised.
• Document visits and examinations using the Radiology Information System (RadIS) entering and amending patient demographics, examination and referral details.
• Use the PACS (Radiology imaging archive) to transfer digital images to wards and departments within the UHB and to other hospital sites eg. UHW, Llandough, Velindre etc.
• Frequently create CDs of digital x-ray images. These will be requested by solicitors, other hospitals, our legal department and the patients themselves. Work lists for CD creation will be left with you to organise and plan a timely delivery to requesting parties.
• Be required to send digital images of patient’s images via an electronic link to other clinics and consulting rooms within the University Health Board. However you will also be required to use this electronic link to pass images to other hospitals outside of the University Health Board i.e. Velindre, UHW and Llandough all use this service on a daily basis.
• Be required to work without direct supervision but will report to the Office Manager within the Department.
• Process appointments using the electronic system and select the correct patient instructions. You will select the appropriate medication that is required for the patient and ensure that it reaches the patient in a timely manner.
• Reappoint cancellations where appropriate using your knowledge of the waiting times for every procedure.
• Organise your own tasks to provide timely information in order to meet recognised deadlines.
• Be expected to take payments for private examinations in line with UHB Financial Procedures.
• Ensure that the stock level is maintained in your area of responsibility. Any shortfall must be reported to the line manager.
• Be required to adhere to the UHB Policies, Procedures, Rules and Regulations. 
• To participate in weekend working.