Detailed job description and main responsibilities

·        Communicate with all disciplines within the team, across the Directorate and UHB as well as clients, carers, GPs, Pharmacies and other agencies involved in client care.

·        Use a variety of communication and interpersonal skills and have the ability to foster good working relationships at all levels.  Will need to receive and transmit routine information requiring tact, persuasive and empathetic skills when dealing with distressed clients and carers in person or by phone and be aware of the reporting system should an incident occur and be able to transmit more complex information relating to performance management to team members 

·        To undertake general reception duties, meeting and greeting visitors and clients as required

·        Knowledge of working with Myrddin, FACE and WCCIS would be desirable

Understanding of the importance of accurate data and how data is linked to performance management

·        Minute and transcribe meetings, distributing necessary papers as and when required

·        Organise own daily work processes

·        Monitor and review data capture systems, ensuring that quality and accuracy of data capture and reporting is consistently high

·        Undertake and assist in regular data accuracy checks and data cleansing

·        Deal efficiently and effectively with correspondence and queries, often of a highly confidential nature from other agencies and the general public

·        Deal effectively with all other correspondence and queries relating to the Service

·        Ensure all patient/client correspondence and investigations are filed into casenotes within required timescales and prior to outpatient attendance

·        Maintain an accurate Medical Records filing system, ensuring casenotes are tracked appropriately

·        Process incoming referrals, liaising with core team members and Admin Team Leader regarding incoming referrals and allocation

·        Assist in supporting the Team Meeting as and when required

·        Ensure client appointment booking systems are well managed and maintained

·        Dealing sensitively with clients in person and via the telephone

·        Ability to deal with distressing circumstances which may appear when dealing with highly sensitive correspondence

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac