Job summary
Employer heading
Clinic Clerk
Band 2
Apprenticeship Eligibility Criteria
Should this vacancy be recruited as an apprenticeship, the following criteria will apply:
UK nationals or other persons with a right of abode have an eligible residency status if they have been ordinarily resident in the UK or the British Overseas Territories, or the Crown Dependencies (Channel Islands and Isle of Man) for at least the previous 3 years on the first day of the apprenticeship.
To find out why you should apply for a role at Wirral University Teaching Hospital, please view our video and listen to what our staff say working at WUTH is really like: https://youtu.be/Z5oMaNXprn8
Job overview
To work as part of a team under the supervision of the Team Leader providing clerical and reception support in the out-patient department, sending out appointments to patients and maintaining appropriate records.
Main duties of the job
Under the supervision of the senior clinic clerk/team leader:
- Arrange the booking, reception and follow up of out-patients for any clinician in accordance with agreed requirements.
- Complete all required documentation and computer records.
- Send out correspondence and deals with all relevant enquiries form patients relatives, GPs etc… before, during and after clinic appointments.
- Deal with any difficulties relating to the clinic, referring to a higher level if required, and makes suggestions for improvement.
- Receive and acknowledge incoming referral letters as appropriate.
- Refer letters to Consultant/clinician for further advice as required.
- Book and advise patients of appointments using the Trust’s partial/fully booking protocols.
- Ensure clinics are booked to full capacity as per the agreed Consultant/clinician’s template.
- Make suggestions as to any modification to ensure smooth running of clinic based on demand.
Working for our organisation
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Detailed job description and main responsibilities
Please see attached Job Description for further information
about the Clinic Clerk position available at WUTH.
Person specification
Qualifications, Specific Experience & Training
Essential criteria
- Educated to GCSE level or equivalent
- Experience of working in an administrative role
Desirable criteria
- NVQ Level 2 in a relevant subject
- Previous experience in an NHS acute hospital
- Previous experience of the Cerner Millennium information system
Knowledge and Skills
Essential criteria
- Basic working knowledge of IT
- Good verbal and written communication skills
Knowledge and Skills
Essential criteria
- Good keyboard and computer skills
- Good time management and organisational skills
Desirable criteria
- Knowledge of NHS admin processes.
- Awareness of Information Governance
- Ability to prioritise, work to deadlines and use own initiative
- Excellent customer care skills
Personal Attributes
Essential criteria
- Self-motivated and enthusiastic
- Sensitive and empathetic
- Polite and friendly manner
Desirable criteria
- Ability to work under pressure
- Ability to handle conflict and aggression
- Ability to work as part of a multidisciplinary team
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lynsey Derbyshire
- Job title
- Clerical Manager
- Email address
- [email protected]
- Telephone number
- 0151 482 7851
- Additional information
Lynsey Derbyshire
Ophthalmology Clerical Manager
0151 482 7851
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