Crynodeb o'r swydd
Teitl cyflogwr
Patient Services Officer
NHS AfC: Band 3
Please note that applications are accepted only by completion of our application form. If you have any needs that prevent you from applying in this way and participating in our online recruitment process, please contact the Recruitment Team on 0151 5565176 or [email protected] at the earliest opportunity to ensure that support can be provided. Adjustments can be made for you during application and interview.
We operate a Values Based Recruitment (VBR) approach when recruiting new colleagues. VBR helps us to attract and select employees whose personal values and behaviours align with the values of the Trust. For more information on our vision, mission and values please see here - Vision, mission and values :: The Clatterbridge Cancer Centre (clatterbridgecc.nhs.uk).
In cases where we receive a high volume of applications, we reserve the right to close any vacancies prior to the specified closing date; therefore you are advised to submit your completed application form as early as possible.
If you do not receive confirmation that you have been shortlisted for interview, please assume that you have not been shortlisted on this occasion. It is with regret that we are unable to provide feedback to non-shortlisted candidates.
Overseas candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a Certificate of Sponsorship for the post by assessing their circumstances against criteria specified on the gov.uk website.
Trosolwg o'r swydd
This role is working Monday - Friday between 8am & 8pm including some weekend & bank holidays
An exciting opportunity has arisen in Clatterbridge Cancer Centre on the Wirral site for a motivated and proactive individual to become part of a busy and friendly appointment team. The role can often be varied and complex but with a high level of job satisfaction.
The role requires the candidate to be a good team player as the successful candidate will be joining a large administration and clerical group with good peer group support. The role will also offer the candidate opportunities to learn new skills within Network Services Division and variety in their day to day activities.
The post holder will also be responsible for appointing radiology slots across many services for extremely busy departments. This will include a full appointment booking system and ensuring patients are communicated with in a timely manner. Excellent administration skills, with a good knowledge of Microsoft applications and experience of working with patient records and using multiple hospital databases and software is advantageous
The post holder will participate in the appointing of Complex appointments across hubs and be expected to undertake additional clerical duties pertaining to specific areas. The post holder will also be expected to liaise with the clinical Teams within the departments.
Prif ddyletswyddau'r swydd
Main duties of the job
Experience of booking multiple series of appointments as per protocols
To participate in administrative and clerical duties
To maintain confidentiality at all times
To maintain multiple email boxes
To have a knowledge of a range of procedures and appointments across multiple services
To communicate with patients around their appointments liaising with Clinicians regarding complex cases - via telephone, text service & email
Requires multitasking
Using multiple applications
Supporting other teams/areas within the Hub
Please note, this post may involve weekend & Bank Holiday working on a rotational/shift basis
Gweithio i'n sefydliad
The Clatterbridge Cancer Centre is one of three specialist cancer centres in England. With 1,800 specialist staff and three sites, we are one of the largest NHS providers of non-surgical cancer treatment. The Trust has a unique multi-site care model serving the 2.4 million population across Cheshire and Merseyside and is consistently rated by patients as one of the best performing hospitals.
Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.
Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.
We are -
Kind
Empowered
Responsible
Inclusive
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.
Manyleb y person
Qualifications
Meini prawf hanfodol
- GCSE in English and Mathematics or equivalent.
Knowledge & expertise
Meini prawf hanfodol
- Knowledge of a range of administration systems
Meini prawf dymunol
- Experience in an office environment
Experience
Meini prawf hanfodol
- Front of house experience in a customer service area.
Meini prawf dymunol
- Experience in a NHS environment.
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Nicole Williams
- Teitl y swydd
- Team Leader
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 0151 556 5379
Rhestr swyddi gyda The Clatterbridge Cancer Centre NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector