Job summary
- Main area
- Administrative
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (30 hours over 4 days & 22.5 over 3 days x 2 posts)
- Job ref
- 411-COM-24-6911576
- Employer
- Alder Hey Children's NHS Foundation Trust
- Employer type
- NHS
- Site
- Alder Hey
- Town
- Waterloo
- Salary
- £23,615 Per annum
- Salary period
- Yearly
- Closing
- 30/01/2025 23:59
Employer heading
Clinic Receptionist/Administrator
Band 2
Alder Hey Children’s NHS Foundation Trust is a provider of specialist health care and has a presence in community outreach sites and, in collaboration with other providers, our clinicians help deliver care closer to patients’ homes by holding local clinics at locations from Cumbria to Shropshire, in Wales and the Isle of Man. The Trust also provides inpatient care for children with complex mental health needs at our Sunflower House building newly relocated, and opened on the hospital site.
We currently have more than 4,000 staff working across our community and hospital sites. We’re also a teaching and training hospital providing education and training to around 540 medical and over 500 nursing and allied health professional students each year.
As black and minority ethnic (BME) employees are currently under-represented in this area, we particularly welcome applications from members of our BME communities. All appointments will be made on merit.
You can expect a warm welcome at Alder Hey Childrens NHS Foundation Trust, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At Alder Hey we appreciate our staff and reward them with an outstanding benefits package including:
- Great flexible working opportunities
- Lease car scheme and Home Electronics Scheme
- Generous annual leave and pension scheme
- Extensive staff health and well-being programmes
Job overview
Clinic Receptionist
Band 2
Permanent / 2 posts
22.5 & 30.0 Hours per week
An opportunity has arisen within Sefton CAMHS. We are looking for a highly motivated & flexible individual with good communication, organisational and data input skills to join our friendly team of Receptionists.
Working 22.5hrs over 3 days & 30 hours over 4 days (core hours between 8am and 6pm) on a rota basis, the duties include Outpatient clinic reception and admissions. Checking patients in and out of clinic, managing clinic flow and ensuring full cash up of the clinics are performed. The successful applicant must be committed to embracing new working practices in order to provide a continuing effective and efficient service. Excellent keyboard, telephone and communication skills Good interpersonal and team working skills are required, with the ability to work well under pressure, prioritise your workload and meet demanding deadlines.
As part of this role the successful applicant would be able to support working across multiple sites Sefton CAMHS Burlington House & Southport Centre for Health & Wellbeing.
For further information please contact [email protected]
**Please note this vacancy will close once sufficient applications have been received**
Main duties of the job
- To work a daily shift pattern with a flexible approach to working hours to meet the needs of the service.
- Receive and book in patients on arrival to appropriate departments, ensuring all patient demographic details are checked and amended on the PAS (Meditech) system.
- Record “Walk in” patients as required ensuring all documentation is complete.
- Ensure attendances are booked out according to instructions to “Admit”, “Discharge”, “Wait list” or “queue for future appointment“ or “make appointment” if falls out of the partial booking criteria.
- Ensure that DNAs are recorded and actioned accurately and promptly.
- To assist the Operational Manger with the housekeeping, including the upkeep of equipment and reporting any faults to the appropriate person/department.
- Undertake general administration duties ie answering the phone line, photocopying, keeping collected data in order.
- Manage complaints / aggressive / abusive member of the public locally if possible and advise families of the Trust’s complaints procedure. Escalate to Operational Manager if necessary.
- Liaise with Operational Manager to ensure that they are aware of any potential problems.
- Act at all times as a responsible member of the team, showing respect and consideration for co-workers, patients and visitors.
- Post holder will be expected to provide cover / rotation for other Patient Services staff when required to do so across multiple sites.
- To assist with the ordering of office supplies.
Working for our organisation
An opportunity has arisen within Alder Hey Children’s Hospital for a clinic receptionist. We are looking for a highly motivated & flexible individual with good communication, organisational and data input skills to join our friendly team of Receptionists who are based across two sites; Sefton CAMHS Burlington House Waterloo & Southport Centre for Health & Wellbeing.
Detailed job description and main responsibilities
- To support the reception within Sefton CAMHS
- Ensure clinic booking summaries and clinic pro-formas are completed timely and accurately.
- To carry out regular audits as required.
- Maintain / input / validate data for all areas, as required, ensuring patient details are accurate, using the Pas (Meditech) system, spreadsheets, and Patient Databases.
- Work without direct supervision using experience and knowledge.
- Participate in regular staff meetings.
- Business Continuity Duties – Follow Policies and Protocols to ensure continued effective service provision when required.
- Continue to maintain own competencies, including ensuring all mandatory and statutory training is up to date
Person specification
Skills
Essential criteria
- Excellent communication skills
- Computer and Keyboard skills
- Microsoft office
Knowledge
Desirable criteria
- Patient administration Systems
Personal Attributes
Essential criteria
- Ability to use own initiative
- To have an organized and systematic approach to tasks, prioritise and plan workload effectively
- Team Player
Education & Training
Essential criteria
- Good General Education
Desirable criteria
- NVQ Level 2 Customer Care or Equivalent
Experience
Essential criteria
- Experience of office duties including telephone and reception
Desirable criteria
- Acute Healthcare experience/ including experience of liaison with patients/health professionals or equivalent in an acute Healthcare provider setting.
Employer certification / accreditation badges
Applicant requirements
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Suzanne Jones
- Job title
- Assistant Service Manager
- Email address
- [email protected]
- Telephone number
- 0151 282 4913
List jobs with Alder Hey Children's NHS Foundation Trust in Administrative Services or all sectors