HealthJobsUK

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To provide a safe and effective day to day operation of the service, including the handling of clinical enquiries. The role holder may be required to undertake telephone triage screening assessments to assess the level of risk/priority with that patient, so they can be treated, signposted, or referred on to agencies as appropriate as well as face to face appointments within the GP surgery. 

To undertake assessments of individual patient’s difficulties, establishing risk and determining the appropriate course of action, taking into consideration all possible options. The relationship should adopt a ‘partnership approach’, engaging service users in the positive management of their health and wellbeing.

Work with patients to support adherence to prescribed treatments, monitoring mental health medication, taking into consideration any physical health interactions. 

To providing short term interventions and support, under the guidance of the GP and ensure that monitoring is well managed, and care and treatment is provided in line with practice standards.

Provide and receive information, some of which may be contentious, sensitive, and complex to and from individuals and their families/carers and actively support as appropriate.

To collate and organise contemporaneous information about opportunities and resources in the local area which may be of benefit to patients referred to the service (e.g., voluntary and community organisations, educational and recreational opportunities). Facilitate ‘sign posting’ to other appropriate services and occasionally undertake very short-term interventions for patients with moderate to severe mental health difficulties.

To evaluate outcomes and maintain accurate clinical data.

Have an awareness of your own clinical competencies, knowledge base and experience and ensure that you practice within this and seek support as required.

Utilise clinical curiosity in assessing and developing treatment plans with patients. Obtaining and focussing on goal based outcomes with patients, using a holistic approach to their care and social circumstances. 

To understand and process Quality Outcome Framework data.

Undertake joint assessment work (as required) with PCN colleagues.

Offer advice to or obtain advice for the Primary Care Team on appropriate interventions and on-going Service User care management.

Ensure systems/ pathways are in place to enable smooth transition between primary care and secondary mental health services.

Regularly be involved in quality improvement activity/audit/significant event review and clinical meetings.

Clinical Partnership

Support the establishment of partnerships and networks with key stakeholders across the PCN/ secondary mental health care system.

Develop links and foster a culture of ‘partnership’ between Primary Care Teams and Secondary Mental Health Services.

Facilitate joint work with PCN, Secondary Care providers and Voluntary Care Sector (VCS) to increase range of services / interventions available to the communities.

Attend PCN meetings and work with PCN members to develop and implement joint governance and clinical forums.