Job summary
- Main area
- Quality Improvement Lead
- Grade
- NHS AfC: Band 8a
- Contract
- Fixed term: 12 months (Happy to accept a secondment.)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 410-HINW-6451596
- Employer
- Liverpool Heart & Chest Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Vanguard House
- Town
- Warrington
- Salary
- £50,952 - £57,349 per annum
- Salary period
- Yearly
- Closing
- 31/07/2024 23:59
- Interview date
- 12/08/2024
Employer heading
Quality Improvement Lead - Health Innovation North West Coast
NHS AfC: Band 8a
Job overview
This post as Quality Improvement Lead will support delivery of the strategy for growth of the Patient Safety and Care Improvement Team and in engagement of partners and stakeholders.
The post holder will be experienced and proficient in Quality Improvement and will have responsibility for facilitation and delivery of elements of the National Patient Safety Improvement Programmes.
The post holder will have the ability to create a culture and commitment to Quality Improvement throughout Health Innovation North West Coast. The post holder will provide Quality Improvement expertise within the Patient Safety & Care Improvement Team whilst also being responsible for relationship management our partners and wider stakeholders and be an advocate for Quality Improvement more widely across the organisation.
The role will support the Head of Programmes and Senior Programme Managers in business case development, preparation and delivery of a variety of workforce, learning, improvement and educational programmes for Health Innovation North West Coast partners across the whole of the geographic region.
Main duties of the job
There is a requirement to work collaboratively internally and externally, maintaining good relationships, as well as independently and to strict timetables and to bring a unique blend of business acumen, improvement, workforce and education expertise to programmes. The post holder will develop a strong network of colleagues across the region, and with NHS England. They will have the capacity, experience and understanding to provide leadership direction to ensure timely delivery of programmes on time and to desired standards.
The role will require some travel across the North West Coast.
Working for our organisation
Health and care systems around the world are facing an unprecedented challenge. Demand on health and care services requires us to rethink how we help people to stay healthy and support them to manage health conditions. Tackling this challenge requires the healthcare system to innovate, improve and evolve how health and care services are delivered. This is where the role of Health Innovation Networks come in.
Established by NHS England in 2013 as one of fifteen Academic Health Science Networks (AHSNs), the renamed Health Innovation North West Coast (HINWC) is licensed by NHS England to support the Cheshire and Merseyside Integrated Care System and Lancashire and South Cumbria Integrated Care System.
As the only organisations that connect the NHS and academic institutions, local authorities, the third sector and industry, Health Innovation Networks help facilitate positive change across whole health and social care economies, with a clear focus on improving outcomes for patients. We are uniquely placed to identify and spread health innovation effectively and efficiently supporting the adoption and spread of innovation across large populations and undertaking large scale improvement programmes.
As a result of the wide range of work we undertake Health Innovation Networks are unique in the mix of people they employ from the NHS with managerial and clinical backgrounds, from industry and from the academic sector. and non-NHS backgrounds.
Detailed job description and main responsibilities
The successful candidate will be an integral member of the Patient Safety and Care Improvement team which is responsible for delivering projects of varying size and complexity. The role offers a chance to improve the quality of healthcare across the North West Coast and participate in large scale improvement and patient safety projects being led across England.
They will be tasked with identifying and implementing quality and efficiency improvements across a portfolio of national programmes. They will ensure that improvements are quality focused, embedded within the clinical and corporate services and are wherever possible, cash releasing.
The Improvement Lead will work with the Head of Programmes for Patient Safety and Senior Programme Managers to enable the identification, scoping, agreement and delivery of specific quality and efficiency improvement projects and programmes and help to deliver a culture of continuous improvement. Improvement Leads will not only help deliver a number of specific projects and work streams but more importantly will be tasked, over time, with supporting and embedding a culture of continuous improvement and capability across our Integrated Care Systems. The Improvement Lead as part of the Patient Safety and Care Improvement Team will be “QI Experts” and as such able to provide guidance and coaching to others for improvement projects.
They will have responsibility for the engagement and mobilisation of a variety of Quality Improvement initiatives supporting the delivery of our programmes an in alignment of the work of our Coaching Academy focussing on leadership and culture development, education and workforce planning supporting needs identified through work with our wider partners, organisations and systems.
The post holder will provide a key role in the delivery of strategy for growth of the Patient Safety and Care Improvement Team and in engagement of partners and stakeholders. They will be instrumental in the successful mobilisation of a variety of improvement programmes. This will entail working closely with the Head of Programmes (Patient Safety) to maintain the reputation and quality assurance of high standards of business processes, support, delivery and customer relationship management.
Person specification
Qualifications and Education
Essential criteria
- Educated to Masters degree or equivalent level of experience of working at a senior level in a specialist area
- Evidence of continuous personal professional development.
- Experience of working at a senior or sub senior level in a complex organisation
- Demonstrable experience of Quality Improvement methodology and its use in healthcare settings
- Demonstrable experience in coaching for Quality Improvement
Desirable criteria
- Change Agent, QSIR, AIP, Silver QI, Q member
- MSP or Project management qualification or equivalent
- Clinical or NHS professional
- Sound understanding of clinical governance and information governance
Knowledge
Essential criteria
- Has extensive knowledge and experience of delivering Quality Improvement training within a healthcare environment.
- Demonstrable experience of using change management tools and techniques to support change within a healthcare environment. (e.g. previous experience of project management tools and techniques and quality improvement methodologies etc.).
- Demonstrable experience of developing and implementing new systems, processes and business procedures within an organisation
- Knowledge and experience of patient safety, improvement and innovation, coaching, effectiveness/related field – e.g. research, audit, evidence-based practice, quality improvement.
- Knowledge of, and experience in using, a range of change / improvement / programme & project models.
- Experience of successfully engaging with multi-disciplinary and / or multi-agency teams to achieve successful outcomes.
- Knowledge and experience of governance and assurance in an NHS setting either directly or by working in partnership with the NHS.
- Evidence of policy and strategy development.
- Evidence of using coaching skills
Desirable criteria
- Knowledge and experience of implementing major changes to working methods and evaluating its effectiveness.
- Knowledge and experience of delivering complex messages to diverse audiences.
- Understanding of theory and best practice principles for managing projects and programmes.
- Understanding of theory and practice and its application in health and care organisations.
- Formal coaching qualification.
Experience
Essential criteria
- Substantial experience of working at a senior level in quality improvement, integrated governance, patient safety, innovation or clinical profession.
- Significant experience of managing and delivering complex projects to completion and timescales (e.g. planning, developing, resourcing, monitoring, reporting).
- Evidence of working collaboratively and influencing people from a wide range of professional backgrounds (including clinicians and patients) and being effective across organisational boundaries.
- Experience of writing, presenting reports, managing feedback, and questions at senior management committees.
- Experience of working with clinicians in supporting evidence based practice.
- Understanding of health and social care systems
- Understanding and demonstrable experience of Quality Improvement methodology and its use in healthcare settings
- Experience in coaching for Quality Improvement
- Experience of design and facilitation of participative meetings
- Working knowledge of Microsoft Office 365 and the use of Microsoft Teams
Desirable criteria
- Evidence of experience within an NHS environment
- Evidence of an understanding of national and local NHS policy.
- Experience of leading on safety change processes relating to safety development /improvement
- Experience of working in or with commissioning, clinical commissioning groups (CCGs), social care, industry and/or public health.
- Evidence of working with community and voluntary groups and excluded sections of the community
Skills and Abilities
Essential criteria
- Effective leadership, organisational and people management skills
- Excellent organisational, time management and prioritisation skills
- Extensive project management skills
- Ability to analyse, rationalise and organise complex information
- Excellent interpersonal, teambuilding and communication skills (both written and verbal
- Excellent communication skills with an ability to present complex information to a variety of audiences and promote discussion and agreement
- Ability to negotiate positive outcomes involving a number of different parties and senior colleagues, managing conflict and challenge across a range of diverse situations
- Ability to work in a matrix manner and to work flexibly
- Ability to plan and organise a large workload to meet both internal and external deadlines
- Accuracy and attention to detail whilst maintaining flexibility within the workload
- Ability to develop and maintain effective working partnerships with professional groups and senior managers within the organisation and in other agencies Programme Management skills
- Ability to quality assess plans and proposals and understand their implicit strengths and weaknesses (benefits and risks). Numerate and able to understand measurement and evaluation
- Ability to analyse complex facts and situations and develop a range of options.
- Takes decisions on difficult and contentious issues where there may be several courses of action
- Strategic thinking – ability to think creatively and to anticipate and resolve problems before they arise.
- Ability to understand and interpret scientific evidence
Desirable criteria
- Ability to play a key role in network development.
Values & Behaviours
Essential criteria
- Demonstrable commitment to promoting high standards to consistently improve patient outcomes
- Consistently puts patients and public at the heart of decision making
- Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others Uses evidence to make improvements, seeks out innovation
- Values diversity and difference, operates with integrity and openness
- Actively develops themselves and others
- Self-awareness in terms of emotional intelligence, biases and personal triggers with cultural sensitivity and awareness
- Demonstrable commitment to partnership working with a range of external organisation
Work Related Circumstances
Essential criteria
- Ability to comply with the travel requirements of the post and undertake work-related journeys within the NWC area (regularly), nationally (occasionally) and internationally.
- Must be able to work outside traditional office hours on occasions and work flexibly.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Katie Whittle
- Job title
- Head of Programmes – Patient Safety
- Email address
- [email protected]
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