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Job summary

Main area
Emergency Department
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
408-24-747
Employer
Wirral University Teaching Hospital NHS Foundation Trust
Employer type
NHS
Site
Arrowe Park Hospital
Town
Upton
Salary
£22,816 - £24,336 per annum
Salary period
Yearly
Closing
30/07/2024 23:59

Employer heading

Wirral University Teaching Hospital NHS Foundation Trust logo

Advanced Receptionist - Emergency Department

Band 3

Apprenticeship Eligibility Criteria 

Should this vacancy be recruited as an apprenticeship, the following criteria will apply:

UK nationals or other persons with a right of abode have an eligible residency status if they have been ordinarily resident in the UK or the British Overseas Territories, or the Crown Dependencies (Channel Islands and Isle of Man) for at least the previous 3 years on the first day of the apprenticeship.

To find out why you should apply for a role at Wirral University Teaching Hospital, please view our video and listen to what our staff say working at WUTH is really like: https://youtu.be/Z5oMaNXprn8

 

Job overview

An exciting opportunity has arisen to join the Emergency Department Reception Team.  We are looking for an additional team member on a full time basis and at 37.5 hours per week.

This is a great opportunity for the right people to join a well established and supportive team in an ever changing and challenging environment.

The individual will need to be flexible in their approach to working hours as the reception team provide a 24 hours service, 7 days per week. Please only apply if you are available to work all of the shifts on a rotational basis as mentioned below:

Early                  08:00 – 16:00

Late                   16:00 – 00:00

Night                 00:00 – 08:00

Some short notice cover will be required to ensure the clinical safety of the department during sickness and annual leave.

Main duties of the job

Greeting all patients who arrive to the Emergency Department and book them on to the computer system to ensure that vital treatment can begin is the essential part of this multi-faceted role.

The successful applicants must be self-motivated and enthusiastic with the ability to work well under pressure.  Our Emergency Department sees an average of 250 patients though our doors each day and with 5 areas of treatment, it can prove extremely demanding.

A knowledge of CERNER is an advantage but not essential as training will be provided.  

Working for our organisation

All new colleagues can expect to receive a warm and friendly 
Wirral welcome from the very first time they make contact with 
us. We are described as “competent and caring staff” by our 
patients.


Wirral University Teaching Hospital NHS Foundation Trust is 
situated on The Wirral peninsula which has a stunning coastline 
and beautiful countryside surroundings, with great activities for 
its residents.


We are one of the largest and busiest acute Trusts in the North 
West of England, comprising of the Wirral’s only Emergency 
Department. We provide a high quality range of acute care 
services and employ over 6,000 staff, who serve a population of 
approximately 400,000 people across Wirral, Ellesmere Port, 
Neston, North Wales and the wider North West footprint.


We have approximately 855 beds trust-wide and our financial 
turnover is in excess of £337m.


The Wirral is easily accessible with excellent transport links 
including motorway, train, bus or ferry and within easy reach to 
the major cities of Liverpool, Chester and Manchester as well 
as neighbouring North Wales. 

Detailed job description and main responsibilities

Please see attached Job description for further information about the Advanced Receptionist - Emergency Department position available with WUTH.  

Person specification

Qualifications, Specific Experience & Training

Essential criteria
  • NVQ Level 3 in Business Administration or relevant experience in an ED setting
Desirable criteria
  • Previous experience in using the Wirral Millennium software.
  • Previous experience in using the PCT SystmOne software
  • Previous experience in accessing the Summary Care Record on the National Spine

Knowledge and Skills

Essential criteria
  • Good IT skills

Knowledge and Skills

Essential criteria
  • Excellent Communication Skills
  • Demonstrate sound knowledge base of information governance and relevant policies/guidelines
  • Ability to organise own workload and use own initiative
  • Maintain confidentiality at all times

Personal Attributes

Essential criteria
  • Self-Motivated and Enthusiastic
  • Ability to remain calm and work under extreme pressure
  • Work independently and as a part of a team
  • To be able to prioritise own workload
  • Work within own limitations and within job role
  • Ability to handle conflict and aggression
  • Support and demonstrate the Trust behaviours standards

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveArmed Forces Covenant (Silver Award)Navajo - Merseyside and CheshireDisability confident employerNHS Rainbow badgeHappy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Bethany Cotgrave
Job title
Business Support Manager Urgent Care
Email address
[email protected]
Telephone number
0151 678 5111
Additional information

Ext 2404  

Sandra Stanley 
ED Reception Supervisor 
[email protected]
EXT 7460

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