Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 409-6754587
- Employer
- Mersey and West Lancashire Teaching Hospitals NHS Trust
- Employer type
- NHS
- Site
- St Helens Hopsital
- Town
- St Helens
- Salary
- £24,071 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 29/11/2024 23:59
Employer heading
Teledermatology Support Worker
NHS AfC: Band 3
After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.
Job overview
This role will support the launch of a new Urgent Suspected Cancer (USC) telederm clinic within Mersey and West Lancashire Trust (MWL). The post holder will have the opportunity to work closely with a wider team to implement an efficient patient pathway experience.
The post holder will be responsible for taking telederm pictures for patients referred by their GP to the telederm services, uploading the images and processing them through the digital platform provider.
The post holder will work within the Medical Photography Department, but their main role will be directed by the Dermatology department and will primarily be the undertaking of taking telederm pictures as above.
Interview date: TBC
Main duties of the job
· The post holder will communicate effectively across a wide range of channels and with a wide range of individuals, the public and health social and care professionals. They will use both verbal and non-verbal methods of communication, dependent on the needs of the patient and address communication barriers. They should demonstrate the interpersonal skills that demonstrate empathy, compassion, courtesy, respect and trust.
· Conduct a sift of incoming referrals against defined exclusion criteria
· Contact patients to book them in for their medical photography appointment at the Trust
Effectively communicates information relating to patient’s health and care. Utilises interpersonal skills
· Act as a positive role model to portray a consistent professional image of MWL.
· Keeps accurate contemporaneous documentation using the organisation’s documentation, both written and electronic.
· Awareness of different communication needs of patients, carers and relatives.
· Ensure all patient related information is treated sensitively and adhere to the principals of confidentiality at all times.
· The postholder should be able to challenge constructively within the multidisciplinary team, in an appropriate and professional manner, whilst acting as the patients advocate
Working for our organisation
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Detailed job description and main responsibilities
· To undertake medical photography activities, ensuring ethical practices are followed.
· To engage with and undertake all necessary training in use of the teledermatology equipment/platform to ensure proficiency in hosting the clinic. Engage in all offered training by Trust Medical Photographer to ensure proficiency in taking high quality medical images.
· The postholder will be responsible for singularly hosting a clinic session, wherein they will welcome attending patients in; verify patient identity and lesion identity; complete a patient questionnaire with those patients who haven’t completed prior to appointment; undertake clinical photography of the patients’ lesion(s); make accurate records of attendance within CareFlow; upload taken images to the teledematology AI platform for review.
· Ensure that they are aware of and work within the standards set out in the Code of Conduct for Healthcare Support Workers.
· Be responsible for ensuring quality of all photography produced within the department is of a highly professional nature. That the condition has been accurately interpreted and the correct lighting technique has been used to ensure it is medically and legally valuable, measuring against recognised national/local standards.
· Demonstrate own clinical competence developed through continual professional development, reflective practice and maintenance of clinical competencies.
· Report any untoward incidents, complaints and clinical emergencies to the appropriate professional within the appropriate times.
· Seek out an identified chaperone within the site of clinic when appropriate/requested by the patient.
While not engaged in undertaking telederm photography, the postholder may be expected to support the Medical Imaging teams with the following:
· Supporting other patients requiring medical photography
· Act as a chaperone
· Undertake other administrative duties
TEACHING & TRAINING RESPONSIBILITIES
- Knowledge of a full range of administrative procedures and software programmes and their application to improve service efficiency and effectiveness.
- Exercise judgement when dealing with patient enquiries, analysing and resolving problems at source.
- Recognise and accept responsibility for own personal development
- Ensure new medics joining the department are booked in for suitable training and inductions with a tour of their working environment
- Help support the USC and 18-week pathways within the speciality. Raising awareness with colleagues, clinical staff ensuring correct pathways attached to ensure USC and 18-week target to be achieved.
RESEARCH & AUDIT
· Partake in any clinical audit as requested by the clinical teams
Person specification
Qualifications
Essential criteria
- English & Mathematics at GCSE grade A-C (9-4) or level 2 functional skills
Knowledge & Experience
Essential criteria
- Understands the need for strict confidentiality.
- Able to prioritise and organise work
- Able to work under instruction, under pressure and as part of a team
- Record keeping competency in handwritten and electronic records.
- Previous experience in a care environment or able to demonstrate a caring nature/ life experience
- Able to demonstrate empathy, sensitivity, and to adapt communication style to circumstances.
- Able to manage stress in themselves and others.
- Able to offer support at times of emotional distress
- Able to work as a team member or independently
- To be flexible, adaptable, reliable and punctual
Desirable criteria
- Healthcare competencies appropriate to area of work
- Working knowledge of complex care needs of some families including Safeguarding Children & Adults, Domestic Abuse and Mental Health.
Skills
Essential criteria
- Basic computer/keyboard skills
- Fine motor skills – for photography and other clinical tasks
- Good interpersonal and communication skills, written and verbal
- Willingness to undertake new skills and training
- Ability to adapt behaviour to changing and challenging situations
Other
Essential criteria
- The post holder must demonstrate a positive commitment to uphold diversity and equality policies approved by the Trust
- Be willing to work across the Division and Trust according to service need
- Flexible working regarding working in a range of clinical settings, environments and shift patterns.
- Valid driving licence and use of car
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Yvette Edwards
- Job title
- Directorate Manager
- Email address
- [email protected]
- Telephone number
- 07469443856
- Additional information
David Saul
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