Job summary
- Main area
- Administration - St Helens
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 350-CC6440800
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Lowe House HCRC
- Town
- St Helens
- Salary
- £22,383 per annum
- Salary period
- Yearly
- Closing
- 28/07/2024 23:59
- Interview date
- 08/08/2024
Employer heading
Administration Assistant
Band 2
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Job overview
We have an opportunity for a talented individual to join our St Helens Scheduled Care Hub
The postholder will be responsible for participating as a key member of the Long Covid Service team by providing an efficient, customer focused reception and administrative service to support the clinical team, patients and their carers who access the service and to ensure the smooth day to day running of the work environment.
Main duties of the job
To be responsible for all areas associated with the administration of patient appointments, including paper and electronic records systems. To Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department.
Provide an effective clerical service to support the team, including photocopying, typing, data input, and maintenance of an effective filing and retrieval system.
Effective liaison with multi-disciplinary staff/patients/carers/outside agencies ensuring accurate information is communicated as and when required.
Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.
Ensure appropriate records are maintained as directed by Line Manager.
Contribute to the ordering of stationery supplies and associated procedures.
Contribute to the processing of all incoming and outgoing mail.
Participate in the provision of cover and support to colleagues as required.
Participate in the local induction process for new staff.
Participate in serious untoward incident investigations/reviews as required.
Support individual's equality, diversity and rights.
Participate in patient and public involvement activities.
Contribute towards service improvement initiatives to enhance quality of patient care.
Provide information and support to service users/carers as appropriate.
Contribute to the continued improvement and quality of the Administrative Support Service.
Recognise and respond appropriately to urgent and emergency situations.
Contribute to the effective and efficient use of resources.
Understand and adhere to Trust policies, procedures and guidelines.
Person specification
Skills
Essential criteria
- Must be able to transport self around the community
- Standard keyboard skills
Qualifications
Essential criteria
- GCSE or NVQ2 or equivalent experience
- IT literate
Desirable criteria
- Customer Service Qualification
Values
Essential criteria
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- Responsive to service users
- Strong customer service belief
- Discreet
- Change oriented
- High professional standards
- Engaging leadership style
Experience/Knowledge
Essential criteria
- Proven experience of word processing, spreadsheet, and email software
- Experience of using patient administration systems Effective communication and interpersonal skills including telephone skills and face to face communication
- Experience of general administration office skills – filing, photocopying, faxing, note taking
- Ability to work to conflicting demands and work effectively within teams
- Ability to work in a confidential and sensitive manner
- Experience of handling cash/raising invoices relating to patient charges
- Ability to plan, prioritise and schedule own work
- Good organisation skills
- Ability to work without supervision
- Able to work flexibly in accordance with service needs
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Natalie Ward
- Job title
- Admin Service Manager
- Email address
- [email protected]
- Telephone number
- 01744 415571
- Additional information
List jobs with Mersey Care NHS Foundation Trust in Administrative Services or all sectors