Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- 9 months (Fixed Term)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 350-CC6783063
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Parr Childrens Centre (Ashtons Green)
- Town
- St Helens
- Salary
- £24,071 - £25,674 Per annum
- Salary period
- Yearly
- Closing
- 01/12/2024 23:59
Employer heading
Administrator
Band 3
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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
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Job overview
We have an exciting opportunity for two efficient administrators to support in our Immunisations Team.
The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.
The post holder will provide a comprehensive and high-quality administrative support service.
The successful candidate will have the ability to support children and young people in school sessions whilst being professional, empathetic and understanding.
Main duties of the job
- Provide an administrative service to support all the Team
members - Ensure that reports are accurately produced prior to school sessions to help with the smooth flow on vaccination days
- Input data to required standards to support with the delivery of vaccinations.
- Effective liaison with multi-disciplinary staff/patients/carers/outside agencies ensuring accurate information is communicated as and when required.
- Responsibility for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.
- Arranging, when required, meetings and taking minutes, ensuring accurate transcription and distribution.
- Responsible for the ordering of stationery and medical supplies
- Contribute towards service improvement initiatives to enhance quality of patient care.
- Provide information and support to service users/carers as appropriate.
- Recognise and respond appropriately to urgent and emergency situations.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Detailed job description and main responsibilities
- Reporting directly to the Admin Manager/Supervisor
- First point of contact within the admin team for the clinical team
- Be the front line contact for the School Health Service. Communicate professionally and effectively with all service users (children, young people, parents / carers), the general public and all internal and external agencies both verbally and non-verbally in a timely manner
- Liaise with colleagues at all levels both within the team and across other agencies and organisations.
- Use own initiative when prioritising voice mail messages, ensuring that all are responded to in a timely manner
- Transfer relevant information to all health and social care providers as requested
- Provide accurate, up to date information directly to Senior Leaders
- Attend and contribute in meetings and huddles
- Adapt communication skills to deal with pupils/ parents / carers who may have hearing, visual or language/cultural barriers and cognitive disabilities
- Maybe exposed to verbal aggression over the phone, and often communicate with people angry or upset in a sensitive situation which will be dealt with appropriately and professionally using listening skills and ensuring that our comments are perceived in a professional and accurate way
- Liaising with Child Health Department to ensure all information obtained is relayed complete and accurate.
Person specification
Qualifications
Essential criteria
- • GCSE/NVQ2 or equivalent, or equivalent work based experience
- • Computer literate
Knowledge/Experience
Essential criteria
- • Good keyboard skills.
- • Ability to plan, prioritise and schedule work.
- • Effective communication and interpersonal skills.
- • Ability to work with attention to detail.
- • Ability to work effectively within teams.
- • Ability to work on own initiative, without direct supervision
- • Ability to deal with sensitive issues with tact and diplomacy.
- • Ability to demonstrate a positive attitude to service users, carers and staff.
Values
Essential criteria
- • Continuous Improvement
- • Accountability
- • Respectfulness
- • Enthusiasm
- • Support
- • Responsive to service users
- • Engaging leadership style
- • Strong customer service belief
- • Transparency and honesty
- • Discreet
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Amy Giles
- Job title
- Admin Service Manager
- Email address
- [email protected]
- Telephone number
- 07881484975
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