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Job summary

Main area
Information
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
409-6312242-A
Employer
Mersey and West Lancashire Teaching Hospitals NHS Trust
Employer type
NHS
Site
Knowsley Community College
Town
Prescot
Salary
£25,147 - £27,596 Per Annum
Salary period
Yearly
Closing
08/08/2024 23:59

Employer heading

Mersey and West Lancashire Teaching Hospitals NHS Trust logo

Data Quality Coordinator

NHS AfC: Band 4

Job overview

Applications are invited for the post of Data Quality Coordinator, at Mersey and West Lancashire Teaching Hospitals NHS Trust

We require a highly motivated, team player with excellent communication skills in order to negotiate with, and motivate all members of the team to ensure data needs are met. The post holder will be required to work on his/her own initiative and plan own workload and workload of the Data Quality Team accordingly. 

The team will be working  a hybrid model with some time  working from home and some time spent at Knowsley Community College.   However, they will also work in close collaboration with all clinical and support service teams which could require time spent on either Whiston or St Helens Hospital site

Main duties of the job

Applications are invited for the post of Data Quality Co-ordinator within the Data Quality Team at Mersey and West Lancashire Teaching Hospitals NHS Trust. 

The role will promote and support the application of data quality and information governance standards, regularly monitoring and striving to improve performance for the Trust.  To support audit and other quality improvement activities for the Trust specifically working on community focused data supporting the implementation of the Trust’s new community system. Provide support and advice to all disciplines.

Main duties of the job

  • Promoting data quality and its importance.
  • Respond to queries on information surrounding coding data correctly, methods of extraction and what data is held within applicable systems.
  • Support the Trust with on-going data quality issues – attend relevant meetings, provide training and guidance on recording information correctly within relevant systems, specifically the new community system.
  • Keep up to date with national data quality updates and issues via the necessary websites and inform relevant parties.
  • Extracting and analysing data from systems; undertaking validation of data, audits, summarising and reporting findings, giving feedback in various formats – reports/presentations.

Working for our organisation

The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.

From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

 

The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

 

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision is to deliver 5 Star Patient Care:

  • CARE that is evidence based, high quality and compassionate
  • ​​​​​​SAFETY that is of the highest standards
  • COMMUNICATION that is open, inclusive and respectful
  • SYSTEMS that are efficient, patient centred and reliable
  • PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:

  • Trust rated Outstanding by CQC Inspection August 2018
  • Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
  • Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme

Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.

 

Detailed job description and main responsibilities

KEY DUTIES

  • Support the Clinical Information and Data Quality Manager in the production and auditing of patient pathways that ensure achievement of the waiting time targets.
  • To identify errors, through various sources.
  • Collection and interpretation of patient information from notes and relevant systems in order to complete data.
    Work with the Clinical Information and Data Quality Manager to develop data validation reports regarding activity within the Trust according to National Guidance Rules, e.g., RTT
  • To monitor and report activity within the Trust and Regional
  • To use various software programmes to produce reports, statistical data, create and maintain spreadsheets to a high standard.
    Work with the quality/governance department to ensure compliance to Trust standards
  • Undertake audit work as required, locally and nationally.
    To ensure accurate entry of data to the Medway system allowing data transfer on agreed deadlines and in accordance with National data submissions. For example, CDS, PbR
  • Take action to obtain or correct missing or contradictory data while maintaining confidentiality.
    To provide monthly updates and progress reports to the relevant teams
    Liaison with all levels of staff within the organisation to understand any discrepancies and establish correct data collection. For example, key data quality stakeholders, including Informatics, CMCSU, A&E and all clinical/clerical staff to ensure the timely resolution of data quality problems
  • Support the Clinical Information and Data Quality Manager in the validation and quality assurance of all submitted patient information. Support the Clinical Information and Data Quality Manager in the quarterly audit of 18-week performance, the resultant findings report and implementation/correction of any findings.
  • Ensure the verification of unverified NHS numbers against the Spine in accordance with best practice guidance
  • To attend the Internal Data Quality Group meetings as and when required to present data quality reports and answer questions from the group
  • Promote best practice in the use and production of data throughout the Trust.
  • Assist in system testing activities and advise on data quality requirements as appropriate to support national mandates. Follow up actions to ensure compliance.
  • Analyse and compare the outcome of audits and determine the appropriate action/s to be taken.
  • Responsible for ensuring that new developments are proactively trained to all Data Quality clerks by linking the theoretical knowledge obtained and applying it to relevant practical experience in order to ensure that standards are achieved.

CLINICAL & PROFESSIONAL RESPONSIBILITIES

  • Responsible for ensuring that all data/information is stored and transmitted in a format, which adheres to all aspects of the Caldicott guidelines.
  • Due to the nature of information, ensure that the system, recording processes fulfil both Information Governance and Data Protection requirements/rules.

ADMINISTRATIVE RESPONSIBILITIES

  • Support the Clinical Information and Data Quality Manager in the design and implementation of standard operating procedures for the Data Quality Clerks to follow to ensure national standards are achieved.
  • Regularly review procedures to ensure working processes are fit for purpose.

TEACHING & TRAINING RESPONSIBILITIES

  • Provide specialist training to the Data Quality Clerks within Data Quality on aspects around RTT performance and the awareness of the RTT targets.
  • Responsible for ensuring that new developments are proactively trained to all Data Quality clerks by linking the theoretical knowledge obtained and applying it to relevant practical experience in order to ensure that standards are achieved.

LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES

  • Line Management of the Data Quality Clerks including responsibilities for training and development, induction, appraisal and personal development planning, allocation and monitoring of work within the required deadlines,
  • Ensure that mandatory training is undertaken in accordance with Trust policy by the post holder and by all staff reporting to the post holder.
  • Delegate work to other members of the team as and when required.

RESEARCH & AUDIT

  • Support the Clinical Information and Data Quality Manager and the Data Quality Officer in the production and auditing of patient pathways that ensure achievement of the standards
  • Support the Clinical Information and Data Quality Manager and Data Quality Officer in the validation and quality assurance of all submitted information.
  • Support the Data Quality Officer in the quarterly audit of performance, the resultant findings report and implementation/correction of any findings.

Person specification

Qualifications

Essential criteria
  • Educated to Diploma level and/or equivalent level of experience and/or equivalent qualification
  • Educated to NVQ level 3/4 or equivalent level qualification and/or experience
  • Evidence of continuing professional development

Knowledge and Experience

Essential criteria
  • Experience of working to deadlines and prioritising tasks.
  • Knowledge of the systems front end and back end
  • Knowledge and understanding of Data Quality
Desirable criteria
  • Understanding of NHS Data Sources, data definitions , data flows and RTT definitions
  • Experience of utilising audit/investigation techniques
  • Experience of Data quality role
  • Good knowledge of patient pathways of care through the clinical setting
  • Experience working in an NHS administrative role

Skills

Essential criteria
  • Advanced MS Office skills
  • Transferring personal skills and knowledge to others
  • Ability to analyse information and highlight potential problem areas
  • Excellent verbal and communication skills
  • Excellent numeric and accuracy skills
  • Intermediate IT skills
Desirable criteria
  • Problem solving, analytical/reasoning skills
  • Report writing and presentations skills
  • Demonstrates ability to motivate team performance to achieve objectives

Other

Desirable criteria
  • Ability to travel various hospital locations by own car/ assisted driver

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyJob share policyAge positiveDisability confident leaderHSJ Best places to workMindful employer.  Being positive about mental health.Care quality commission - OutstandingStep into healthDefence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Tom Hook
Job title
Senior Data Quality Lead
Email address
[email protected]
Telephone number
0151 676 5716
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