Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Weekdays only, but could include weekends in the future)
- Job ref
- 409-6422277-B
- Employer
- Mersey and West Lancashire Teaching Hospitals NHS Trust
- Employer type
- NHS
- Site
- Whiston Hospital
- Town
- Prescot
- Salary
- £24,071 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 02/01/2025 23:59
Employer heading
Operational Flow Administrator
NHS AfC: Band 3
After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.
Job overview
An exciting opportunity has arisen to join our Hospital Flow Directorate Team within the Discharge Lounge Service. This role has been created to support the timely and safe discharge of our patients from acute services and will be key to ensuring the safe booking and usage of the various transport requirements for patients. The role will work across the 5-day period.
An understanding of the discharge process within a hospital setting is essential, and the key skills required are a professional and approachable manner- both in person and via telephone, and an ability to use/willingness to learn various computer systems. These will include Microsoft office and internal systems including NWAS booking system. The successful candidate will be expected to manage and delegate jobs to other providers when necessary.
The daily tasks of the Operational Flow Administrator include data inputting, liaising with various member of the MDT inclusive of bed management, discharge coordinators, NWAS operators and private ambulance transport. Essentially, the post holder requires effective critical thinking skills to ensure transport utilised effectively and appropriately.
The Operational Flow Administrator must be aware of policies and procedures around safeguarding/ vulnerable people. They must be compliant with patient confidentiality and maintain a professional approach and work within the expected code of conduct.
Main duties of the job
- Receptions service for visitors, telephone callers and mail.
- New roles created to support the timely and safe discharge of our patients from acute services and will be key to ensuring the safe booking and usage of the various transport requirements for patients.
- To ensure that all referrals (discharge notifications) are checked, recorded and inputted on appropriate databases/systems and ensure they are send to appropriate areas
- To ensure that recording, processing and updating local authority systems is in line within their specific policies and procedures.
- Updating sickness and absence procedures.
- Stationary and equipment orders
- Information and data processing and reporting
- Maintaining patient/service user files
- Updating care plans/assessments
- Invoices for orders
- Minute taking
- Updating Master Control Plan (patients who are medically optimised).
- All other duties that are considered appropriate to the post.
Working for our organisation
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Detailed job description and main responsibilities
KEY DUTIES
- Receptions service for visitors, telephone callers and mail.
- Support the timely and safe discharge of our patients from acute services and will be key to ensuring the safe booking and usage of the various transport requirements for patients.
- Ensure that all referrals (discharge notifications) are checked, recorded and inputted on appropriate databases/systems and ensure they are sent to appropriate areas.
- Ensure that recording, processing and updating local authority systems is in line within their specific policies and procedures.
- Updating sickness and absence procedures.
- Organise stationery and equipment orders.
- Information and data processing and reporting.
- Updating care plans/assessments.
- Raising invoices for order taking.
- Minute taking.
- Updating Master Control Plan (patients who are medically optimised).
- All other duties that are considered appropriate to the post.
CLINICAL & PROFESSIONAL RESPONSIBILITIES
- Maintain trust professional standards.
- To ensure the confidentiality of all patient information in line with Data Protection/ Caldecott legislation.
- To ensure the privacy and dignity of all patients is paramount and not compromised.
TEACHING & TRAINING RESPONSIBILITIES
- Keep up to date with mandatory training.
- Develop own skills and knowledge and contribute to the development of others.
AUDIT
• Assist colleagues in the undertaking of audits.
Person specification
Qualifications
Essential criteria
- Educated to GCSE level or equivalent qualification and/or experience
- RSA/OCR III and/or equivalent qualification and/or experience
Knowledge & Experience
Essential criteria
- Microsoft Office Products Experience
- Ability to work as part of a team
Desirable criteria
- Experience working in an NHS environment
- Understanding of Trust Internal Policies as appropriate
Skills
Essential criteria
- Word Processing Skills
- Audio-Typing Skills
- Medical Terminology
- Ability to accurately maintain computerised and manual filing / documentation systems
- Ability to use own initiative and work independently
- Capability to adapt to most situations
- Reliable and conscientious
- Ability to manage difficult/sensitive situations
- Able to work the hours and undertake duties required
Desirable criteria
- Time Management Skills
- Knowledge of Trust computer systems
- Excellent interpersonal skills
Other
Essential criteria
- Ability to travel across hospital sites when required
- Comply with Trust policies and procedures at all times
- Ability and willingness to undergo further training for the post
- Understanding of confidential nature of role and awareness of Data Protection Act
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Janine Kenny
- Job title
- Lead Nurse for Patient Flow
- Email address
- [email protected]
- Telephone number
- 07789878253
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