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Detailed job description and main responsibilities

The role will:

• Lead and develop a culture where safety, quality and excellent patient care are consistently delivered and lead improvements and innovation in the delivery of services.
• Lead their portfolio in the planning of future service developments and to ensure that the resources and facilities meet the needs of their services, implementing change programmes as appropriate.
• Work with clinical staff to develop changes in clinical practice through the development of evidence-based practice which complements the Trust’s Clinical Governance Strategy and Service and Financial Plan, working closely with the Divisional Director of Nursing and Head of Quality.
• Lead with their portfolio any agreed Trust Organisational initiatives.
• Ensure all Trust Policies and Procedures are adhered to and make recommendations on their amendment where necessary.
• Ensure with their Services management teams that systems for corporate governance and application of the Trust’s assurance framework are in place.
• Monitor performance against CQC Standards and NHSLA standards and initiate appropriate action to ensure these standards are achieved and maintained.
• Establish and maintain systems for assessing service users views on the quality of services provided and for involving patients’ relative and their representatives in the planning and development of services, wider strategic management of Director of Nursing, Midwifery and Governance.
• To develop and support a healthy working environment with an open culture that fosters high morale and commitment among all staff and promotes wellbeing, professional and personal development.
• Contribute and support clinical networks both internally and externally to the Trust.
• Participate in the General Manager on call rota.

Leadership

• To provide a professional, senior management contribution across their portfolio working in partnership with the Senior leads, Clinical Directors, Heads of Nursing and others to deliver cost-efficient, high quality and responsive services.
• To play a key role in the leadership development of the operational managers within their portfolio. Provide senior management support to ensure any problems or issues are swiftly resolved. Develop and implement longer term solutions to issues raised, where required.
• To deliver on key strategic work-streams and key objectives as directed by the Divisional Director of Operations / Deputy Divisional Director of Operations and/or outlined by the Executive Board.
• To ensure the establishment and maintenance of good relationships and communication throughout their services and with the wider Trust, promoting a culture where clinical staff and other staff are actively involved in the decisions on how services are provided, governed and targets delivered.
• To promote a professional Management Team by role modelling behaviour, communication, and approach to work, and in all aspects by demonstrating the organisations vision and values.
• Support the local operational teams in the development of service and financial plans to effectively manage resource allocation. Promote a culture where clinical staff and other staff are actively involved in the decisions on how services are provided and targets delivered.
• Develop effective partnerships with the Clinical Divisions and corporate functions in order to deliver the Strategic and Operational priorities of the Trust.
• Strengthen links with essential service partners, such as other care providers, regional networks and other divisional teams.
• Lead the development of a comprehensive clinical governance framework for their portfolio. This will include supporting a culture that encourages risk reporting and associated learning. Ensure all policies and procedures are adhered to by the Department.

Operational Management

• Overall budgetary responsibility and accountability for the service areas, working with the multi-disciplinary team to ensure effective management of all delegated pay and non-pay budgets.
• Performance manages teams within the service area, including agreeing and monitoring activity, access, financial, workforce and quality/safety targets. Hold appropriate managers to account in the delivery of targets, the development and maintenance of high standards and ensuring that staff, patients, carers and the public are treated with dignity and respect.
• Monitoring standard of service provision to improve the quality of patient care and safety in line with local/national guidelines.
• Achievement of all relevant national and local performance standards through the establishment of performance objectives for the service area. In discussion with the Divisional Director of Operations / Deputy Divisional Director of Operations, securing the infrastructure to support the levels of performance required.
• Ensure activity and workforce reporting for the service area is accurate, timely, effective and contributes to the Division’s financial profile.
• Develop the clinical leadership, managerial and business capability within the service area to bring about effective change.
• Develop the clinical leadership, managerial and business capability within the service area to bring about effective change.
• Responsible for planning and management of service improvement within the defined area.
• Ensure effective communication and staff involvement mechanism are in place in the service area.
• Ensure the Trust is able to meet key national and local performance targets through effective management and integration of all systems.
• Work with infection control teams to raise the profile of infection control in their services to ensure appropriate use of techniques and where appropriate, isolation and maintenance of patient safety through more effective management of infections.
• Work in partnership with the clinical divisions to review breaches of national performance targets to identify root cause and actions required to improve performance.
• Contribute to strategic planning and reconfiguration of services across the Trust.
• Lead on and participate in regular audits.
• Responsible for the monitoring and reporting of NHSLA specific to area of management.
• Responsible for monitoring and reporting CQC specific to area of management.

People

• Adhere to all Trust HRM policies and procedures, ensuring compliance with employment legislation and regulation at all times.
• Develop a culture where empowerment is the norm and decision making is allocated to appropriate levels allowing every individual to feel they make a valuable contribution.
• Engender an environment where all staff are constantly seeking to make service improvements and deliver to their agreed individual and group objectives.
• Lead the overall HR management of all staff within the portfolio ensuring that the right calibre of individuals are recruited and retained with the necessary training knowledge and expertise to performance to the required standards.
• With the Divisional Leadership Team, Clinical Leaders, Matrons and Directorate managers, lead and motivate staff ensuring that every employee is involved, treated and respected and recognised in order to enable the Division to help the organisation deliver excellent patient care.
• Operate effective communication systems resulting in all staff being aware of the important issues facing the organisation.
• Develop individual managerial capability within the Division maximising individual talents and expertise.
• Review of both short and long term workload patterns within the Care Group and to relate these to the human resource strategy for the Division. Ensuring comprehensive workforce planning, appropriate staffing levels and skill mix.
• Ensure all staff including clinical staff have an annual appraisal and have development needs identified in a personal development plan, deferring to Trust Medical Director as appropriate.
• Promote staff learning and development opportunities throughout the Care Group in line with overall objectives of the Care Group and individual educational requirements.
  Personal Development
• Be aware of latest practice thinking and service delivery elsewhere in the UK.
• Participate in personal objective setting and reviews that are in line with the Strategic Objectives, including the creation of personal development plans.
• Employees have a duty to attend all mandatory training sessions as required by the Trust.
  Partnership Working
• To adhere to Organisational policies and procedures relating to own workplace to contribute to service development.
• To evaluate current policies and procedures and identify the impact they have within their clinical environment and nursing services.
• To identify outcomes of evaluation and offer constructive views on how the service should change as a result.
• To implement and propose changes to policies/practices in own area.
• To evaluate with others the effectiveness of any changes and how these have improved services.

Equality and Diversity

• To recognise the importance of people’s rights and interpret them in a way that is consistent with Organisational procedures, policies and legislation
• To challenge behaviour that infringes the rights of others
• To identify and take action where necessary to address discrimination and oppression

Making Every Contact Count

• Front line staff are in an ideal position to offer support and advice on how to improve health and wellbeing
• Staff should use their interactions with the public to give them additional advice on health and wellbeing
• Staff will be given training and support to help them to signpost people to other services which may improve their health and wellbeing.