Job summary
- Main area
- administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 350-CC6168926
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Kings Business Park, Trust Offices/V7 Buildings
- Town
- Prescot
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- 11/07/2024 23:59
Employer heading
Transfer of Care Hub Pathway Facilitator
Band 3
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Job overview
We have an exciting opportunity for an experienced and enthusiastic administrator to join our expanding Transfer of Care Admin Hub.
Working both autonomously and as part of the team, the successful candidate will work with in close liaison with the a multi-discipline team comprising of nurse coordinators, therapists, social workers to provide comprehensive admin support to help facilitate discharges from Acute hospital Trusts.
Our team employs the latest hybrid working techniques ensuring that staff members get some opportunities to work from home but also have face to face communication with our colleagues. The successful candidate will on occasion need to be able to attend our Old Swan, Broadgreen or Aintree office sites for meetings or for training purposes.
The role provides a fantastic opportunity to creatively develop the role and work with senior team members to help shape service improvements.
Shortlisting planned for 12 July
Interviews planned for 17 July
Main duties of the job
To act as an administrator within the Transfer of Care Hub working in close liaison with the a multi-discipline team comprising of nurse coordinators, therapists, social workers . The post holder is also expected to update a variety of systems in accordance with multi trust patients protocols
The post holder will be required to effectively communicate with relevant agencies across the whole system including LUFHT Co-Ordinators, Intermediate Care Teams and Urgent Care Teams to collate and transfer accurate information
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Detailed job description and main responsibilities
- To receive referrals from a variety of health and social care professionals and accurately, recording specific medical information and terminology directly onto service computer systems in accordance with service and trust The post holder is required to action any missing information in line with referral protocols and referral management service flow charts especially the TOC’s.
- To respond to telephone queries from referring clinicians in acutes/CCG’s/HUBS/Primary care about their patients regarding status of referrals
- To participate in regular audits necessary to monitor effectiveness of service provision, and identify training issues.
- To be aware of status of acute and community facilities on a daily basis through RFD list and ensure all members of the team are informed of any updates.
- Carry out information gathering functions on a daily basis, enabling efficient provision of service and supporting the role of the Operations Service
- Uphold patient confidentiality at all times and adhere to Clinical Governance guidelines when dealing with patient
- Actively input into the development and provision of alternative pathways
- Actively input into the development and distribution of service protocols ensuring members of the team observe and adhere to
- To assist in maintaining links with acutes/CCG’s/HUBS/Primary care about their patients regarding status of referrals etc
- Effectively communicate with relevant agencies across the whole system including LUFHT Co-Ordinators, Intermediate Care Teams and Urgent Care Teams to collate and transfer accurate information, relating to service availability and pressures,
Person specification
Qualifications
Essential criteria
- Working knowledge of Microsoft Word Applications
- Computer literate
- Knowledge of Microsoft Office or other database software
- Ability to use email.
- Willingness to undertake further training/qualifications
Desirable criteria
- RSA III (or equivalent)
- NVQ 3 Business Admin or equivalent relevant office experience
- Excellent Audio Typing
- ECDL
Knowledge
Essential criteria
- Experience of working in a busy office environment
- Previous clerical experience.
- Familiar with standard office practice and procedures.
- Have an understanding of the implication of the data protection act
Desirable criteria
- Experience of medical terminology.
Skills
Essential criteria
- Ability to work in a team
- Good communication skills, verbal and written
- Discretion at all times in and outside the department
- Ability to remain calm in difficult situations
- Flexible approach to work.
- Ability to work within a team.
- Precise and methodical in working practice and able to work under own initiative
- Good organisational skills
- Ability to maintain and develop efficient office systems.
- Ability to priorities own workload.
- Good time managementskills.
Desirable criteria
- Experience of working with health professionals and the general public.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Robert Sefton
- Job title
- Transfer of Care Hub Supervisor
- Email address
- [email protected]
- Telephone number
- 07979164979
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