Job summary
Employer heading
Endoscopy Scheduler
Band 3
Job overview
We are looking for a motivated individual to join our team of endoscopy schedulers working within our busy endoscopy booking office. If you are eager to learn, have a flexible approach to work and are reliable and enthusiastic, we would like to hear from you.
The role involves the booking of patients needing endoscopy in accordance with all Diagnostic, RTT and Cancer Targets.
You will be working as part of a friendly, welcoming and expert Multidisciplinary Endoscopy Team who are enthusiastic and encouraging in a happy working environment. Mentoring, training and guidance will be provided to the successful candidate.
The successful candidate will also work closely with both Medical and Nursing Staff within the department, who think of the Patient first and always uphold the Trusts values.
Main duties of the job
To analyse and manage waiting lists to enable planning of patient procedure dates ensuring that Diagnostic, RTT and Cancer Targets are met.
To communicate appointment related information to the patient by phone. Issuing letters and bowel preparation to booked patients.
To track and retrieve referrals and associated records in a timely manner.
You should have excellent keyboard skills. Knowledge of the Hospital Patient Administrative System (Medway) and have some experience working within an office setting. Good communication and telephone skills and the ability to work independently are also essential.
Working for our organisation
The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.
From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:
- CARE that is evidence based, high quality and compassionate
- SAFETY that is of the highest standards
- COMMUNICATION that is open, inclusive and respectful
- SYSTEMS that are efficient, patient centred and reliable
- PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
Our achievements include:
- Trust rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme
Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.
Detailed job description and main responsibilities
Please see Job Description and Person Specification attached.
Advertising Date: 26th July 2024
Closing Date: 7th August 2024
Shortlisting Date: 8th/9th August 2024
Proposed Interview Date: 20th August 2024
Please be aware this vacancy may close early if a sufficient number of applicants is reached.
Person specification
Qualifications
Essential criteria
- Educated to GCSE level English and Maths
- ECDL or equivalent IT qualification/experience
- NVQ level 3 or equivalent
Knowledge
Essential criteria
- Experience of working in a confidential environment
- Knowledge of patient administration and other relevant systems acquired through training or experience
Desirable criteria
- Previous NHS/Customer Care Experience
- Knowledge of RTT, Diagnostic and Cancer Target wait times
Skills
Essential criteria
- Provide and receive sensitive information pertinent to the role
- Ability to deal with queries from patients and multi-disciplinary teams
- Good communication and interpersonal skills with patients and service users
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jo Forshaw
- Job title
- Endoscopy Scheduling Manager
- Email address
- [email protected]
- Telephone number
- 01695 656471
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