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Job overview

This role will be to  lead and supervise the Patient Care Advisors. You will be required to:

• Monitor workloads
• Offering support to ensure patients are booked by clinical priority, RTT and other national operational targets
• Escalation point for breach patients and clinic capacity issues etc.
• To ensure Trust operational targets are met and managed within the team
• To run daily reports for phone monitoring, managing of urgent and cancer referrals, unused slots and non-actioned reports.
• To escalate any issues to PAC Manager/Divisions
• To represent the department at performance assurance meetings

Main duties of the job

Supervise staff ensuring the fair distribution of the workload and maximise efficiency of the Patient Care Advisors and PAS admin staff, prioritising and delegating work as necessary to team, working under pressure and dealing with non-routine situations.  Ensure all outpatient referrals are registered within a timely manner. Ensure adequate cover on the telephone rota. Monitor the accurate and timely inputting of information onto the Patient Administration System ensuring all satellite outpatient clinic outcomes are reconciled for month end reporting.

Working for our organisation

The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.

With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.